Family and Parenting Services

​​Every family needs support and there are a range of services that give you and your family the knowledge and skills you need to meet the individual needs of your child.

Each of the following services uses a family-centred approach and recognises the importance of working in partnership with you and your family.

Parenting Services

Regional Parenting Services

Regional Parenting Services offer group education, information and intervention programs to parents. These services give you and your family the opportunity to take part in relevant, local parenting programs that focus on key transition points in the lives of your child and your family.

The services are aimed at socially and economically disadvantaged neighbourhoods. One service is located in each of the Department regions across Victoria. For your closest regional parenting service, see:

​​​​Barwon South Western

Regional Parenting Service - City of Greater Geelong

Eastern Metropolitan Region

Parentzone - Anglicare Eastern

Gippsland Region

Parentzone - Anglicare Gippsland

Grampians Region

Centacare - Ballarat

Hume Region

Upper Hume Community Health Service
10-12 Stanley Street
Wodonga 3690
Phone: (02) 6022 8844

Goulburn Valley Community Health Service
272 Maude Street
Shepparton 3630
Phone: 5831 7433

Loddon Mallee Region

Loddon Mallee Regional Parenting Service
185-187 McCrae Street
Bendigo 3550
Phone: 5443 9577

Northern Metropolitan Region

Anglicare Victoria
239 Murray Road
Preston 3072
Phone: 0458 550 071

Southern Metropolitan Region

Anglicare Victoria
Level 1, 66-68 Main Street
Pakenham 3810
Phone: 5945 2000

Western Metropolitan Region

MacKillop Family Services
118 Commercial Road
Footscray 3011
Phone: 9680 8444

Parenting Research Centre - former Victorian Parenting Centre

The Parenting Research Centre is a state-wide service that conducts parenting research and evaluates parenting programs. It offers evidence based training and consultancy services to professionals in relation to parenting issues and how to apply the results of its research. For more information, see: Parenting Research Centre or
call (03) 8660 3500


Parentline is a state-wide telephone counselling, information and referral service for parents and carers with children aged 0-18 years. The service is staffed by qualified and experienced counsellors. Parentline operates between 8am and midnight 7 days a week. For more information, see: Parentline or call 13 22 89

Early Parenting Centres

Early Parenting Centres support you if you are experiencing early parenting difficulties to care for your child by increasing your knowledge, skills and confidence through consultation, counselling, skill development and education services. Some of the services offered by Early Parenting Centres include day stay programs (on- or off-campus), a residential program, in-home programs and group education or seminars. Early Parenting Centres aim to work with families with children aged birth to three years.

For your closest Early Parenting Centres, see:

O'Connell Family Centre
6 Mont Albert Road
Canterbury 3126
Phone: 03 9882 2326

Queen Elizabeth Centre
53 Thomas Street
Noble Park 3174
Phone: 03 9549 2777

Tweddle Child and Family Health Service
53 Adelaide Street
Footscray 3011
Phone: 03 9689 1577

Family Intervention Services

Family Intervention Services increase the effectiveness of parenting behaviours and increase social abilities of children through the delivery of consultation, counselling, skill development and education services including individual and group interventions. Family Intervention Services are preventative services which aim to reduce parental depression, anxiety and stress and to reduce conflict in relationships between parents.

The target group for Family Intervention Services is families, who have children under 10 years old and are experiencing parenting difficulties or whose children present disruptive, defiant or aggressive behaviours. For Family Intervention Services, see:

Barwon South Western

Warrnambool City Council
Phone 5564 7800


Upper Hume Community Health Service
Phone: 1800 880 660

Northern Metropolitan

Victorian Parenting Centre
Phone: 9639 4111

Strengthening Parent Support Program

The Strengthening Parent Support Program offers support by setting up formal and informal parent support groups. These groups offer families of children with disabilities and developmental delays to support each other through the sharing of common experiences, concerns and aspirations.

For your closest Strengthening Parenting Support provider, see:

Barwon South Western Region

Strengthening Parent Support Program
C/o Gateways Services Inc
10-12 Albert Street
Phone: 03 5221 2984
Fax: 03 52231 1789

Strengthening Parent Support Program
C/o South West Access Network Inc
71 Koroit Street
Phone: 03 5561 8111
Fax: 03 5561 8100

Eastern Metropolitan Region

Anglicare Eastern
47-51 Castella Street
Phone: 03 97354188
Fax:03 97355782

Gippsland Region

Strengthening Parent Support Program
C/o Noah's Ark - Parent to Parent Gippsland
6 Blackwood Place Morwell 3840
Postal address: PO Box 3032
Gippsland Mail Centre 3841
Phone: 03 5135 3131
Freecall: 1800 010 453
Fax: 03 5135 6140

Strengthening Parent Support Program
C/o Wellington Special Needs Network Inc
87 Fitzroy Street
Phone: 03 5144 3629
Fax: NA

Grampians Region

Strengthening Parent Support Program
C/o PINARC Support Services Inc

P.O. Box 1841
Mail Centre
Phone: 03 5329 1361
Fax: 03 5333 4743

Strengthening Parent Support Program
C/o Wimmera Uniting Care
185 Baillie Street
Phone: 03 5382 6789
Fax: 03 5382 1566

Hume Region

Strengthening Parent Support Program
Inspired Carers
PO Box 794
Phone: 03 5831 7157

Loddon Mallee Region

Strengthening Parent Support Program
C/O Rights Information & Advocacy Centre Inc (RIAC)
31 Mackenzie Street
Postal Address: PO Box 2219, Bendigo Delivery Centre, 3554
Phone: 03 5443 0550
Fax: 03 5443 5178

Northern Metropolitan Region

Strengthening Parent Support Program
C/o Melbourne City Mission
230 Normanby Avenue
Phone: 03 9487 9243

Southern Metropolitan Region

Strengthening Parent Support Program
C/o Moira Child and Family Support Inc
928 Nepean Hwy
Phone: 03 9532 1316
Fax: 03 9532 1315

Western Metropolitan Region

Strengthening Parent Support Program
C/o MacKillop Family Services
118 Commercial Road
Phone: 03 9680 8444
Fax: 03 93961814

Family services

Family Services offer a range of activities including outreach, assessment, case management, counselling, casework, in-home support, group work, brokerage and more. In most cases, an initial assessment will be conducted with your family to determine the level, priority and type of service you need. Where there are risk factors, early intervention services will be given. Where there are complex needs, longer term and individual support will be offered as needed.

Family Services can help you give your child a safe, nurturing and stable environment, from birth to 18 years old. Priority access is given to families where risk indicators are present. Factors include the presence of a mental illness, disability, substance abuse, family violence, social and economic disadvantage, involvement with Child Protection or the justice system, risk of family breakdown or teenage parents.

For your closest Family Services provider, see:

Barwon South Western Region

Barwon Family Resource Centre Inc
Phone: 5243 0980

Bellarine Peninsula Community Health Service
Phone: 5258 0888

Bethany Community Support Inc
Phone: 5278 8122

Colac Community Area Health
Phone: 5230 0180

Community Connections
Phone: 1300 36 1680

Geelong Ethnic Communities Council
Phone: 5221 6044

Glastonbury Child and Family Services
Phone: 5222 6911

Eastern Metropolitan Region

Anglicare Eastern
Phone: 9890 6322
Camcare Incorporated (multiple sites)
Phone: 9882 2216

City of Monash
Phone: 9561 7359

Doncaster Community Care and Counselling
Phone: 9856 1500

East Burwood Counselling Centre
Phone: 9803 3400

Eastern Access Community Health Inc
Phone: 9879 3933

Knox Community Health Centre
Phone: 9757 6200

Phone: 9568 2599

Reach Out For Kids Foundation
Phone: 9894 1966

Regional Extended Family Services Inc
Phone: 9879 3634

Uniting Care Connections (multiple service sites)
Phone: 9724 2222

Gippsland Region
Anglicare Gippsland
Phone: 5133 9998

Gippsland & East Gippsland Aboriginal Cooperative
Phone: 5152 1922

Kilmany Uniting Care
Phone: 5144 7777

Lakes Entrance Community Health
Phone: 5155 1314

Wonthaggi and District Hospital
Phone: 5671 3278

Grampians Region
Centacare-Diocese of Ballarat
Phone: 5337 8999

Caroline Chisholm Society
Phone: 9370 3933

Child and Family Services
Phone: 5332 1434

Hepburn Health Services
Phone: 5348 2371

North Central Rural Youth Services
Phone: 5495 1200

Uniting Care Outreach
Phone: 5332 1286

Wimmera Uniting Care
Phone: 5382 6789

Hume Region

Benalla Rural City (and Mansfield Shire)
Phone: 57622 299

Goulburn Valley Family Care
Phone: 5831 1217

Shire of Murrindindi
Phone: 5772 0333

Upper Murray Family Care
Phone: (02) 6022 8000

Loddon Mallee Region

Bendigo Community Health Services
Phone: 5430 0500

Campaspe Murray Community Care
Phone: 5482 4422

CatholicCare Sandhurst
Phone: 5438 1300

Centacare-Diocese of Ballarat
Phone: 5337 7150

Cobaw Community Health Service
Phone: 5421 1666

Gisborne and District Community Health & Hospital Board
Phone: 5428 3000

Kyabram Community & Learning Centre Inc
Phone: 5852 0000

Mallee Family Care
Phone: 5023 5966

Mt Alexander Hospital
Phone: 5470 5138

Murray Valley Aboriginal Cooperative Ltd
Phone: 5026 3353

Sea Lake and District Health Service
Phone: 5070 2155

St Luke's Family Care
Phone: 5440 1100

Northern/Western Metropolitan Region

Phone: 9331 9800

Anglicare Western Region
Phone: 9687 5200

Anglicare Broadmeadows Family Services
Phone: 9301 5200

Anglicare Preston Family Services
Phone: 9478 9499

Anglicare Plenty Valley Family Services
Phone: 9465 0322

Aborigines Advancement League Inc
Phone: 9480 6377

Berry Street Inc
Phone: 9458 5788

Broadmeadows Uniting Care
Phone: 9309 3388

Brotherhood of St Lawrence- Ecumenical Migration Centre
Phone: 9416 0044

Caroline Chisolm Society
Phone: 93705122

CELAS Spanish & Latin American Welfare Centre
Phone: 96870181

Centacare-Catholic Family Services
Phone: 96893888

Council for Single Mothers
Phone: 9654 0327

Children's Protection Society
Phone: 9458 3566

City of Darebin
Phone: 9481 9507

Dianella Community Health Inc
Phone: 9302 8888

Good Shepherd Youth & Family Services
Phone: 9364 3200

ISIS Primary Care
Phone: 9296 1201

Kildonan Child and Family Services
Phone: 9419 0222

Maribyrnong City Council
Phone: 9688 0200

MacKillop Family Services
Phone: 9689 4799

Melbourne City Council
Phone: 9658 9926

Melton Shire Council
Phone: 9747 7200

Moonee Valley City Council
Phone: 9370 7963

Moreland Community Health Service Inc
Phone: 9350 4000

North Yarra Community Health Inc
Phone: 9347 0022

Northern Metropolitan Migrant Resource Centre
Phone: 9306 5611

Sunbury Community Health Centre
Phone: 9744 4455

Victorian Aboriginal Child-Care Agency Cooperative
Phone: 9471 1855

Yarra City Council
Phone: 9205 5884

Southern Metropolitan Region

Anglicare Frankston
Phone: 9783 4888

Anglicare Rosebud
Phone: 5982 2586

Australian Turkish Association Inc
Phone: 9587 6088

Bayside Support and Information Service Inc
Phone: 9555 6560

Bentleigh Bayside Community Health Service
Phone: 9575 5333

Centacare Catholic Family Services
Phone: 9793 2200

Children Australia Inc
Phone: 9553 4822

City of Greater Dandenong
Phone: 9767 0801

City of Kingston
Phone: 9581 4850

City of Port Phillip
Phone: 9209 6360

Dandenong and District Aborigines Cooperative
Phone: 9794 5973

Dingley Village Community Advice Bureau Inc
Phone: 9558 1866

Frankston City Council
Phone: 9784 1868

Hampton Park Care Group
Phone: 9799 0708

Jewish Care (Vic)
Phone: 9525 4000

Salvation Army, Southeast Services Network
Phone: 9783 4500

Southern Family Life Service Association
Phone:9598 2133

Uniting Care Connections Cranbourne
Phone: 5996 2611

Uniting Care Connections Prahran
Phone: 9521 5666

Uniting Care Connections Pakenham
Phone: 5940 2202

Windermere Child and Family Services
Phone:9705 2144

Wesley Youth Services
Phone:9794 7522