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P. 50
Preparing Planning Evaluating
Planning and sustaining 1-to-1 access to technology Implementing
LEVEL OF TECHNICAL SUPPORT THE SCHOOL WILL PROVIDE THE 1-TO-1 PROGRAM RESOURCES
What level of Self-service Some support Full support Tool/Resource Description Who could use it
technical support (BYOD devices with no support (BYOD devices with limited (BYOD, co-contribution or
will the school offer? eduSTAR.TSS Program Information on the eduSTAR.TSS Program can be found on
provided by the school) support provided by the school) school provided devices with the Department website.
full support provided by the http://www.education.vic.gov.au/school/principals/spag/infrastructure/ School Leaders ICT Leaders Technicians
school) Pages/tssp.aspx
Advantages User empowerment and Some user empowerment Devices are connected and Bring Your Own Device – Connecting personal devices to the eduSTAR wireless
network (BYOD): OS X 10.8 Guide | v1.0
Technical models
flexibility. and flexibility. (in general) remain in a https://edugate.eduweb.vic.gov.au/Services/IT/ITServices/eduSTAR/
Potential reduction in initial Devices are connected in a known state. TechCentre/Technical Document Library/3 - Services/Connectivity/ Technicians ICT Leaders
technical support costs known state (i.e. endpoint Fleet level planning, rotation Wireless/eduSTAR.net/Guides/eduSTAR_net - BYOD Client Configuration
(however note the challenges checks can occur). and support. - Apple OS X 10_8 - v1_0 - 20131025.pdf
section). By planning to support Connecting personal devices to the eduSTAR wireless
student devices in some network (BYOD): Windows 7 Quick Guide | v1.0
capacity (even by exception), https://edugate.eduweb.vic.gov.au/Services/IT/ITServices/eduSTAR/
TechCentre/Technical Document Library/3 - Services/Connectivity/
the school is able to allocate Wireless/eduSTAR.net/Guides/eduSTAR_net - BYOD Client Configuration
budget upfront, rather than - Windows 7 - 20131025.pdf
encountering unplanned costs Connecting personal devices to the eduSTAR wireless
at the (usually) worst time. network (BYOD): Windows 8.1 Quick Guide | v1.0
https://edugate.eduweb.vic.gov.au/Services/IT/ITServices/eduSTAR/
Challenges Increased technical support Defining ‘the boundaries’ for Limited user empowerment TechCentre/Technical Document Library/3 - Services/Connectivity/
Wireless/eduSTAR.net/Guides/eduSTAR_net - BYOD Client Configuration
costs if self-service doesn’t support (difficult to avoid and flexibility - Windows 8 - v1_0 - 20131025.pdf
work or students encounter supporting the entire device). Technical support may be costly,
connectivity issues over the Requires either “self-connect” especially if BYOD program
device lifecycle (difficult to say or technical support to (initially) allows multiple devices.
“no support” to a parent if their connect users.
student can’t connect).
Difficult to implement, record
devices and run compliance
checks without mobile device
management software (which
may carry an expense).
Key Considerations Whilst this approach seems This approach provides a This approach provides a
attractive, it requires careful balance of planned technical fully serviced support model
planning, an intuitive Mobile support and student flexibility which may mean less support
Device Management (MDM) however requires careful issues but possibly higher
solution and some form of planning, and school policy technical support required
technical support (by exception) backing to be successful. and additional costs.
over the lifecycle to be viable.
50 51
Planning and sustaining 1-to-1 access to technology Implementing
LEVEL OF TECHNICAL SUPPORT THE SCHOOL WILL PROVIDE THE 1-TO-1 PROGRAM RESOURCES
What level of Self-service Some support Full support Tool/Resource Description Who could use it
technical support (BYOD devices with no support (BYOD devices with limited (BYOD, co-contribution or
will the school offer? eduSTAR.TSS Program Information on the eduSTAR.TSS Program can be found on
provided by the school) support provided by the school) school provided devices with the Department website.
full support provided by the http://www.education.vic.gov.au/school/principals/spag/infrastructure/ School Leaders ICT Leaders Technicians
school) Pages/tssp.aspx
Advantages User empowerment and Some user empowerment Devices are connected and Bring Your Own Device – Connecting personal devices to the eduSTAR wireless
network (BYOD): OS X 10.8 Guide | v1.0
Technical models
flexibility. and flexibility. (in general) remain in a https://edugate.eduweb.vic.gov.au/Services/IT/ITServices/eduSTAR/
Potential reduction in initial Devices are connected in a known state. TechCentre/Technical Document Library/3 - Services/Connectivity/ Technicians ICT Leaders
technical support costs known state (i.e. endpoint Fleet level planning, rotation Wireless/eduSTAR.net/Guides/eduSTAR_net - BYOD Client Configuration
(however note the challenges checks can occur). and support. - Apple OS X 10_8 - v1_0 - 20131025.pdf
section). By planning to support Connecting personal devices to the eduSTAR wireless
student devices in some network (BYOD): Windows 7 Quick Guide | v1.0
capacity (even by exception), https://edugate.eduweb.vic.gov.au/Services/IT/ITServices/eduSTAR/
TechCentre/Technical Document Library/3 - Services/Connectivity/
the school is able to allocate Wireless/eduSTAR.net/Guides/eduSTAR_net - BYOD Client Configuration
budget upfront, rather than - Windows 7 - 20131025.pdf
encountering unplanned costs Connecting personal devices to the eduSTAR wireless
at the (usually) worst time. network (BYOD): Windows 8.1 Quick Guide | v1.0
https://edugate.eduweb.vic.gov.au/Services/IT/ITServices/eduSTAR/
Challenges Increased technical support Defining ‘the boundaries’ for Limited user empowerment TechCentre/Technical Document Library/3 - Services/Connectivity/
Wireless/eduSTAR.net/Guides/eduSTAR_net - BYOD Client Configuration
costs if self-service doesn’t support (difficult to avoid and flexibility - Windows 8 - v1_0 - 20131025.pdf
work or students encounter supporting the entire device). Technical support may be costly,
connectivity issues over the Requires either “self-connect” especially if BYOD program
device lifecycle (difficult to say or technical support to (initially) allows multiple devices.
“no support” to a parent if their connect users.
student can’t connect).
Difficult to implement, record
devices and run compliance
checks without mobile device
management software (which
may carry an expense).
Key Considerations Whilst this approach seems This approach provides a This approach provides a
attractive, it requires careful balance of planned technical fully serviced support model
planning, an intuitive Mobile support and student flexibility which may mean less support
Device Management (MDM) however requires careful issues but possibly higher
solution and some form of planning, and school policy technical support required
technical support (by exception) backing to be successful. and additional costs.
over the lifecycle to be viable.
50 51
