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Preparing Planning Evaluating
Planning and sustaining 1-to-1 access to technology Implementing
“Consideration should be given
to ensure adequate technical
support is available to sustain
Technical Support One specialist technician is the primary point of contact your 1-to-1 program”
for each school, and is the usual technician attending
Introducing additional devices into on scheduled visits. Technicians work in schools during
scheduled hours determined by network committees,
any school will have significant not on call from school offices.
impact on technical support staff Students may find assisting classmates with technical issues
and resources. Consideration a useful learning experience.
should be given to ensure adequate Have you considered? ?
support is available to sustain your • Have you allocated and prepared a physical location
1-to-1 program. for onsite support?
• Have you considered purchasing spare devices?
Providing adequate on-site technical support and service • How much will additional technical support cost?
is essential in ensuring a 1-to-1 program runs smoothly.
Therefore, ICT support must be carefully planned.
Technical support to schools program (eduSTAR.TSS)
While schools retain responsibility for their overall technical
support, DEECD assists schools to support their ICT
environment through the eduSTAR.TSS program.
Technicians are engaged to provide proactive and reactive
specialist technical support for ICT infrastructure, professional
development and DEECD initiatives.
48 49
Planning and sustaining 1-to-1 access to technology Implementing
“Consideration should be given
to ensure adequate technical
support is available to sustain
Technical Support One specialist technician is the primary point of contact your 1-to-1 program”
for each school, and is the usual technician attending
Introducing additional devices into on scheduled visits. Technicians work in schools during
scheduled hours determined by network committees,
any school will have significant not on call from school offices.
impact on technical support staff Students may find assisting classmates with technical issues
and resources. Consideration a useful learning experience.
should be given to ensure adequate Have you considered? ?
support is available to sustain your • Have you allocated and prepared a physical location
1-to-1 program. for onsite support?
• Have you considered purchasing spare devices?
Providing adequate on-site technical support and service • How much will additional technical support cost?
is essential in ensuring a 1-to-1 program runs smoothly.
Therefore, ICT support must be carefully planned.
Technical support to schools program (eduSTAR.TSS)
While schools retain responsibility for their overall technical
support, DEECD assists schools to support their ICT
environment through the eduSTAR.TSS program.
Technicians are engaged to provide proactive and reactive
specialist technical support for ICT infrastructure, professional
development and DEECD initiatives.
48 49
