The Department is committed to maintaining a safe working environment. The Department provides a range of employee safety and support services.
The OHS Advisory Service
A dedicated Occupational Health and Safety (OHS) Advisory Service is available to all employees. This service is focused on providing effective and timely advice to Principals, Managers and employees on any aspect of workplace health, safety and wellbeing. The service is operated by the Department’s OHS support service provider, Marsh Pty Ltd, and is available Monday to Friday, 8:30am to 5:00pm (excluding public holidays). A call back service is available outside these times.
The OHS Advisory Service can provide the following support:
- Arranging for an OHS consultant to assist with the implementation and/or ongoing management of your workplace’s OHS Management System (OHSMS)
- Support and advice on the management of OHS hazards and risks identified at your workplace
- Assistance in meeting OHS legislative compliance requirements
- Assistance to comply Provisional Improvement Notices (PIN) or Improvement Notices
- Providing support during a WorkSafe Inspector visit
- Preparing for OHS-related audits and addressing any non-compliances identified in such audits
- Assistance with using eduSafe to report workplace incidents and hazards
- Assistance in identifying and locating OHS related training providers
For assistance with any health, safety or wellbeing issue, please contact the OHS Advisory Service on telephone: 1300 074 715 or e-mail:
Regional OHS and Facilities Support Officers
For assistance with OHS Management System and facilities related queries please contact your
Regional OHS and Facilities Support Officer.
Employee Assistance Program, including Manager Assist
Employee Assistance Program (EAP) is a short term, solution focused and strictly confidential counselling service. The EAP is available 24/7 for up to four sessions for the Department's employees to discuss any personal or work related issues. A dedicated
Manager Assist telephone advisory service is also available to support Principals and Managers to access management support and coaching.
The service is provided by OPTUM who are an independent organisation experienced in delivering similar services in other workplaces. The Department funds this service as part of its commitment to health, safety and wellbeing. Call OPTUM directly on telephone: 1300 361 008 and make an appointment at a time and location that is suitable to you.
Any further enquiries regarding the EAP and other support services available to Department employees can be directed to the Employee, Health, Safety and Wellbeing Branch on telephone:
Health and Wellbeing Portal - Livewell
Also offered through OPTUM
Livewell is an online library of informative articles and interactive resources to improve overall employee wellbeing.
As an interactive online wellbeing tool Livewell provides support, guidance and information on various health and psychological issues.
The e-library contains articles and local resources to address concerns relating to specific personal and life issues and advice on strategies to address concerns. Livewell is separated into three key areas;
It offers skills, strategies and techniques that are practical and can be readily applied. One can access sensitive topics confidentially and in private.
Livewell can be accessed 24/7 from work and home. See:
To access the portal log on to Livewell and type in the department’s access code:
Conflict Resolution Support Service
Conflict Resolution Support Service is available to assist all Department employees to address workplace conflict. This includes disputes and miscommunications that impact on wellbeing and work performance. This service can provide the following:
- Case conferencing and facilitated meetings
- Conflict Coaching
- Team conflict intervention
To request the assistance of a trained facilitator and/or mediator Principals and Managers should call the service provider, Converge International, on telephone:
1300 687 633 or by e-mail:
Medical Advisory Service
Medical Advisory Service is a free of charge telephone and email advisory service for Managers and Principals provided by a team of occupational health professionals who are familiar with the Department's human resource management policies, employee health obligations and the operational requirements of schools.
The service provides advice to Principals and Managers on the management of employees experiencing (psychological and physical) health related difficulties that impact on their ability to perform the duties associated with their employment.
The service can also assist in the arrangement of independent medical examinations by appropriate medical practitioners on behalf of the Department. Both the medical assessment coordination and the actual medical assessment is a cost to the workplace.
This service is operated by injuryNET, and is available Monday to Friday, 8.30am - 5.00pm (excluding public holidays). Contact injuryNET by:
Workers' Compensation Advisory Service
Has an incident or injury occurred at your school recently that required medical attention or resulted in lost time?
Do you require advice or assistance with managing a new workers' compensation claim or the return to work process for one of your employees?
The Department has a dedicated Workers' Compensation Advisory Service to assist Principals with the management of complex workers' compensation claims. This service is designed to improve return to work outcomes for employees by ensuring that Principals and Managers can access timely injury management and return to work advice at the time of the work related illness or injury. It also provides Principals and Managers with ‘just in time training’ and support for the management of the more complex ‘time lost’ worker's compensation claims.
Worker's Compensation Advisory Service can be contacted on (03) 9637 2441 or e-mail: firstname.lastname@example.org.
Gallagher Bassett - Workers' Compensation Agent
For the submission of all new Department claims email:
email@example.com. Each region will have a dedicated email address for all other claim related correspondence:
Gallagher Bassett can be contacted by telephone: 1300 975 609 or (03) 9297 9100.
Asbestos, Reinstatement and Preventative Maintenance Call Centre (Cushman and Wakefield)
Telephone: 1300 133 468