Relationships and families

Part two of the IncludED@OSHC learning journey

To create a high-quality, inclusive OSHC service, you will need to cultivate solid relationships with a range of people and organisations.

The National Quality Framework for education and care explains the requirements you need to meet:

  • Quality Area 4 – Staffing arrangements: the role OSHC staff play in leading and role-modelling inclusion of children with complex disability
  • Quality Area 5 – Relationships with children: the trusting relationships OSHC services build with children with complex disabilities, to ensure each child has a say in their experience at OSHC 
  • Quality Area 6 – Collaborative partnerships with families and communities: how OSHC services work with families, other care providers, schools and the broader community to support the inclusion of children with complex disabilities.

National Quality Standard

Explore the following pages to learn how to achieve and exceed the National Quality Standard.


The IncludED@OSHC learning modules are hosted on the Learneyo platform. Register as a user to access the modules and to ensure technical compatibility use Google Chrome or Safari as your browser.

  • Learning module 1: Introduction to complex disability and inclusion – what your staff and the other children should or should not say when interacting with children with disabilities.
  • Learning module 2: Working collaboratively – who to work with and what collaborative processes to use to plan how to support a child with a complex disability.
  • Learning module 6: Supporting children with complex communication needs – how your service and the other children can communicate with children who use augmentative and alternative methods of communication, such as text-to-speech technology or a picture book.