Employee Safety and Support Services

The Department is committed to maintaining a safe working environment. The Department provides a range of employee safety and support services.



The OHS Advisory Service

A dedicated Occupational Health and Safety (OHS) Advisory Service is available to all employees.  This service is focused on providing effective and timely advice to Principals, Managers and employees on any aspect of workplace health, safety and wellbeing. The service is operated by the Department’s OHS support service provider, Marsh Pty Ltd, and is available Monday to Friday, 8:30am to 5:00pm (excluding public holidays). A call back service is available outside these times.

The OHS Advisory Service can provide the following support:

  • Arranging for an OHS consultant to assist with the implementation and/or ongoing management of your workplace’s OHS Management System (OHSMS)
  • Support and advice on the management of OHS hazards and risks identified at your workplace
  • Assistance in meeting OHS legislative compliance requirements
  • Assistance to comply Provisional Improvement Notices (PIN) or Improvement Notices
  • Providing support during a WorkSafe Inspector visit
  • Preparing for OHS-related audits and addressing any non-compliances identified in such audits
  • Assistance with using eduSafe to report workplace incidents and hazards
  • Assistance in identifying and locating OHS related training providers

For assistance with any health, safety or wellbeing issue, please contact the OHS Advisory Service on: 1300 074 715 or e-mail safety@edumail.vic.gov.au.

Employee Assistance Program, including Manager Assist

The Employee Assistance Program (EAP) is a short term, solution focused and strictly confidential counselling service. The EAP is available 24/7 for up to four sessions for the Department's employees to discuss any personal or work related issues. A dedicated Manager Assist telephone advisory service is also available to support Principals and Managers to access management support and coaching.

The service is provided by OPTUM (formerly known as PPC Worldwide) who are an independent organisation experienced in delivering similar services in other workplaces. The Department funds this service as part of its commitment to health, safety and wellbeing. Simply call OPTUM directly on 1300 361 008 and make an appointment at a time and location that is suitable to you.

Any further enquiries regarding the EAP and other support services available to the Department's employees can be directed to the Employee Safety and Wellbeing Branch on (03) 9097 1085.

Conflict Resolution Support Service

The Conflict Resolution Support Service is available to assist all Department employees to address workplace conflict. This includes disputes and miscommunications that impact on wellbeing and work performance. This service can provide the following:

  • Mediation
  • Case conferencing and facilitated meetings
  • Conflict Coaching
  • Team conflict intervention

To request the assistance of a trained facilitator and/or mediator Principals and Managers should call the service provider, Converge International incorporating resolutionsRTK, on 1300 687 633 or e-mail: mediation@convergeintl.com.au.

Medical Advisory Service

The Medical Advisory Service is a free of charge telephone and email advisory service for Managers and Principals provided by a team of occupational health professionals who are familiar with the Department's human resource management policies, employee health obligations and the operational requirements of schools.

The service provides advice to Principals and Managers on the management of employees experiencing (psychological and physical) health related difficulties that impact on their ability to perform the duties associated with their employment.

The service can also assist in the arrangement of independent medical examinations by appropriate medical practitioners on behalf of the Department, at a cost to the workplace.

This service is operated by injuryNET, and is available Monday to Friday, 8.30am - 5.00pm (excluding public holidays) and can be contacted on ph. 1300 031 057 or email DET@injurynet.com.au. Alternatively, you can log in at www.injurynet.com.au/DET. All phone calls and emails will be responded to on the same day with comprehensive advice provided within 24 hours.

Workers' Compensation Advisory Service

Has an incident or injury occurred at your school recently that required medical attention or resulted in lost time?

Do you require advice or assistance with managing a new workers' compensation claim or the return to work process for one of your employees?

The Department has a dedicated Workers' Compensation Advisory Service to assist Principals with the management of complex workers' compensation claims. This service is designed to improve return to work outcomes for employees by ensuring that Principals and Managers can access timely injury management and return to work advice at the time of the work related illness or injury. It also provides Principals and Managers with ‘just in time training’ and support for the management of the more complex ‘time lost’ worker's compensation claims.

The Worker's Compensation Advisory Service can be contacted on (03) 9637 2441 or 0439 751 132 or e-mail: workers.compensation.advisory@edumail.vic.gov.au