The Maternal and Child Health (MCH) Line is a 24 hour, 7 day a week statewide telephone service available to Victorian families with children from birth to school age.
The service functions as an adjunct of the universal Maternal and Child Health Service and is fully funded by the Victorian Government.
The MCH Line is available to all Victorian families, with children from birth to school age.
The service is staffed by qualified maternal and child health nurses who provide information, support and guidance regarding child health, nutrition, breast feeding, maternal and family health and parenting. The service takes around 8,000 calls a month.
Operational hours and contact number
The Maternal & Child Health Line is available 24 hours a day, 7 days a week.
The number is 13 22 29
All calls to the line are anonymous. For callers in need of ongoing support, the MCH Line nurse, with the caller's consent, is able to make referrals to a range of other services as appropriate including the universal Maternal and Child Health Service.
Interpreters & Access for Deaf Callers
The service is able to connect Culturally and Linguistically Diverse families to female interpreters from the Translating Interpreter Service.
It is also available to hearing or speech impaired callers who have access to the National Relay Service (NRS).
For more information about the service, please contact the service administration on 8392 9130 or 8392 9129 or e-mail: firstname.lastname@example.org