Telephone Services

There are telephone services available offering you an immediate and confidential opportunity to talk about a problem or emergency. Anyone can use these services and the cost is usually free or that of a local telephone call.

The following telephone services can offer support to you and your family.

Services provided by the Department

  • Parentline 13 22 89 – a telephone counselling service available to Victorian parents and carers of children aged from birth to 18-years-old. The service offers information on a range of parenting issues.
  • Maternal and Child Health Line 13 22 29 – a 24 hour, 7 day a week service giving support to families with children from birth to school age on issues including child health, nutrition, breast feeding and parenting.

Other services

  • 1800 mum2mum 1800 686 2 686 – this is the Australian Breastfeeding Foundation’s national breastfeeding helpline.
  • Care Ring 13 61 69 – a Victorian service staffed by volunteers trained to respond to concerns and emergencies, including domestic violence, family matters, child abuse, depression and anxiety, loneliness, unemployment, grief, homelessness, money worries, drug and alcohol problems, and suicide.
  • Council of Single Mothers and their Children Support Line (03) 9654 0622 or outside Melbourne 1300 552 511 – a support service staffed by professional single mothers with lived experience who can provide advise and info on Government benefits, dealing with Centrelink, Family Court and Child Support Agency, parenting solo, housing, family violence, managing money, and work and study. Interpreting services available for women of non-English-speaking background.
  • Lifeline 13 1114 – a 24 hour confidential crisis support service responding to a range of concerns including anxiety, depression, abuse, suicidal thoughts and stress.
  • Nurse on Call 1300 60 60 24 – this telephone service gives you access to expert health advice from a registered nurse, 24 hours a day, 7 days a week.
  • Parents without Partners (03) 9836 3211a service for single parents that offers the opportunity to meet other single parents for support, friendship and the exchange of parenting techniques.
  • Victorian Poisons Information Centre 13 11 26 – for advice and information on poisonings or possible poisonings.
  • Women's Information & Referral Exchange (WIRE) 1300 134 130 or go to the WIRE website to contact WIRE via LiveChat - a free and confidential telephone service provided for women by women offering information and referral on any issue including violence, sexual assault, relationships, the law, finance, health, family matters, drugs and alcohol, sexual harassment, employment and sexuality. Interpreting assistance is available for women of non-English-speaking background.