RTO performance indicators program (satisfaction surveys)

We (the Department) lead the national work to develop and report on outcome performance measures at an individual Registered Training Organisation (RTO) level and at a system level. The overarching aim of this work is to better monitor and evaluate quality in training delivery as well as outcomes from training.

This work is underpinned by the annual Victorian student satisfaction survey and employer satisfaction survey.

Outcome performance measures

Why create outcome performance measures?

  • To provide the Victorian Government with the evidence and insights to improve the quality of, and outcomes from, the training system through funding, regulation, and innovation.
  • To enable training providers to identify specific opportunities for improving the quality of training and student experience offered by their organisation. The measures also provide key market insights for competitive positioning based on performance.
  • To inform government and industry on the critical connection between skills, future jobs and growth of the economy.

What are the outcome performance measures?

Several satisfaction and outcome measures are collected through the student satisfaction survey, including VET students who:

  • achieved their main reason for training
  • would recommend their RTO
  • were satisfied with training provided by their RTO.
  • went onto further study at a higher level than their completed training.

The performance measures also include several outcome performance measures collected through the employer satisfaction survey, including employers of apprentices and trainees who:

  • were satisfied with training provided by the RTO
  • who would recommend the RTO.

Survey results

Results from the surveys are used to:

  • Provide valuable insights for course improvements and planning to better meet the needs of future students.
  • Deliver qualifications for the jobs of today and tomorrow.
  • Continuously improve the quality of the Victorian Training and TAFE system.
  • Respond to changes in demand for workforce skills.

Survey results are also used to calculate outcome performance measures, and these are confidentially reported back to training providers, enabling them to identify opportunities for improvement.


To ensure that feedback from respondents remains confidential, information is dealt with in accordance with the Public Records Act 1973 and the Privacy and Data Protection Act 2014 (Vic.). For further information on privacy see:

All students and employers of apprentices and trainees are invited to be part of the surveys and this information is based on the reported data and training records received by the Department.

The Department receives data from training organisations that receive government funding or through trainee and apprentice information.

Comments and complaints

If you have other comments to make about anything to do with your training or training organisation, contact the TAFE and Training Help Line on 131 823 or email tafe.courseline@edumail.vic.gov.au.

Complaints about the conduct of Victorian funded registered training organisations may be directed to the Department. For more information, see:  Victorian Training Guarantee contract compliance complaints.

Not all accredited training delivered in Victoria is funded by the Department.

Consumer complaints about other training may be registered with the Australian Government’s National Training Complaints Hotline by phone: 13 38 73 (Monday - Friday, 8am to 6pm) or by email: NTCH@education.gov.au

Professional development opportunities for RTOs

The VET Development Centre (VDC) provides professional development sessions to all teaching and non-teaching staff in the VET sector.

For more information, see: VET Development Centreor contact Steven Deer at:

More information

Further updates about the project will be provided on this webpage as information becomes available.

RTOs will be sent updates by mail or through the Skills Victoria Training System (SVTS).

Any general queries about the overall project can be sent to: rto.performance.indicators@edumail.vic.gov.au.