RTO performance indicators program (satisfaction surveys)

The Victorian Department of Education and Training (DET) leads a sophisticated program to analyse and report on the performance of vocational education and training (VET) in Victoria. The program aims to promote government-funded VET that is of high quality and provides outcomes that benefit students, employers and the wider community. 

This work is underpinned by the annual Victorian Student Satisfaction Survey and Victorian Employer Satisfaction Survey. 

Survey information

Student Satisfaction Survey: Who is invited to participate?

The Student Satisfaction Survey (Student Survey) invites all government-funded Victorian students who completed their vocational training or left early from training in the previous calendar year to participate. The 5-10 minute survey can be completed online, on a mobile device or by mail. Students may also receive a phone call inviting them to participate.

The questions include:

  • Did you achieve your main reason for training?
  • Would you recommend your RTO?
  • Were you satisfied with the training provided by your RTO?
  • Did you get a job as a result of your training?
  • Did you go on to training at a higher level than your completed training?

The Department has commissioned the Social Research Centre (SRC) to conduct the Student Satisfaction Survey. The survey is administered annually between March and May and a survey invitation with personal login details is sent to eligible students.

A few case studies from students:

Case Study - Erfan (RMIT):
After completing his Certificate IV in EAL (Further Study) at RMIT in 2018, Erfan completed the 2019 Student Satisfaction Survey. He wanted to have his say about the quality of his education and training and he won a share of $10,000.
Erfan felt it was important to provide feedback to his provider.
"By providing my feedback, or other students’ feedback, [the provider] can take this into account and take the steps needed to improve." He said.
Erfan was able to use his winnings toward lab equipment that is often expensive, which will assist him in his future studies.
Erfan’s goal is to follow in his father’s footsteps and become a doctor.
Despite the long road of studying ahead, Erfan said "if you follow your passion and concentrate, when you get your qualification and are satisfied with your work environment, you will see what you did was the right thing to do, for you."
If you completed or exited a VET course in Victoria and want to win a prize like Erfan, complete the Student Satisfaction Survey when you receive the invitation or here: Victorian Student Satisfaction Survey
Case Study - Edward: (Melbourne Polytechnic/NMIT):
Edward completed his Certificate IV in Landscape Design at Melbourne Polytechnic in 2018. He was asked to complete the 2019 Student Satisfaction Survey to have his say about the quality of his education and training.
Edward went in the running to win a share in $10,000 and won the major prize of $1,000.
"It was really unexpected! But it was greatly appreciated." He said.
"Feedback is important because it allows the courses to be tailor-made to students’ expectations."
"I really enjoyed learning from both teachers and students in my course who had a wealth of industry experience and I wanted to let my provider know."
With his winnings, Edward successfully set up a trading name for his new business and even hired a graphic designer to develop logos.


Employer Satisfaction Survey: Who is invited to participate?

The Victorian Employer Satisfaction Survey invites all employers of apprentice(s) and trainee(s) to provide feedback on the performance of the training provider(s) they interacted with in the previous calendar year. Employers of apprentice(s) and trainee(s) can complete the 8 minute survey mailed to them or they can complete the survey online. Employers may also receive a phone call to arrange a convenient time.

The questions include:

  • Were you satisfied with the training provided to your apprentice(s)/trainee(s)?
  • How likely are you to recommend your training provider to other employers?
  • Did you continue to employ your apprentice(s)/trainee(s) after they completed their training?

The Department has commissioned Wallis Market and Social Research (Wallis) to conduct the Employer Satisfaction Survey. The survey is administered annually between March and May.

Case studies from employers:

Julie Zita – Zita Construction (Chisholm Institute)
Zita Construction owner, Julie, employs a number of apprentices and trainees from Chisholm Institute, which affords the students the opportunity to transfer skills learnt in the classroom straight to the job site.
Julie and her husband, Joe, work in the niche field of timber staircase-building in Melbourne. Employing apprentices and trainees means that they are able to pass on important skill sets to a new generation, future-proofing this valuable trade.
"Employing young people allows us to teach them skills that have changed over time. My husband often uses old-school techniques and by working with apprentices we ensure the longevity of our craft and a competent workforce."
Travers Construction Pty Ltd (Box Hill Institute of TAFE)
Brett from Travers Construction Pty Ltd in Melbourne works closely with apprentices and trainees from Box Hill Institute.
"We've been taking on apprentices for some time, and our latest has just qualified after being with us for four years! Employing apprentices is a great way to build up the workforce and have confidence in knowing I always have a skilled team on board.
The students are learning the trade, and it really helps with the business once they've got their head around what they're doing on the job site and become confident with their skills, through TAFE."

Survey results

The information collected from the RTO PI suite of surveys provides a window into the performance of Victorian RTOs. This, in turn, provides the Department with evidence and insights to improve the quality of training delivery and understand the outcomes provided by the Victorian Training and TAFE system.

Aggregated survey results are reported back to individual training providers through the Department's online portal, VETStat. Individual students cannot be identified in these results.

Information collected from the surveys is used to construct a number of outcome performance measures. 

Outcome performance measures

Why create outcome performance measures?

The Department uses the outcome performance measures: 

  • To improve the quality of, and outcomes from, the training system through funding, regulation, and innovation.
  • To improve the critical connection between skills, future jobs and growth of the economy.
  • To respond in a timely manner to changes in demand for workforce skills.

Training providers use the outcome performance measures:

  • To better understand how they are performing.
  • To implement strategies and processes to improve the quality training provision.
  • To provide valuable insights for course improvements and planning to better meet the needs of students and employers of apprentice(s) and trainee(s).

Privacy

All survey information provided by students and employers of apprentice(s) and trainee(s) is dealt with in accordance with the Public Records Act 1973 and the Privacy and Data Protection Act 2014 (Vic).

For further information on privacy see:

The Department receives student contact details from training organisations that receive government funding. Contact details for employers of apprentice(s) and trainee(s) are received from the Victorian Registrations and Qualifications Authority.

Comments and complaints

If you have other comments to make about anything to do with your training or training organisation, contact the TAFE and Training Help Line on 131 823 or email tafe.courseline@education.vic.gov.au.

Complaints about the conduct of Victorian funded registered training organisations may be directed to the Department. For more information, see:  Victorian Training Guarantee contract compliance complaints.

Not all accredited training delivered in Victoria is funded by the Department.

Consumer complaints about other training may be registered with the Australian Government's National Training Complaints Hotline by phone: 13 38 73 (Monday - Friday, 8am to 6pm) or by email: NTCH@education.gov.au

Professional development opportunities for RTOs

The VET Development Centre (VDC) provides professional development sessions to all teaching and non-teaching staff in the VET sector.

For more information, see: VET Development Centreor contact Sharon Waitzer at:

More information

Further updates about the project will be provided on this webpage as information becomes available.

RTOs will be sent updates by email or through the Skills Victoria Training System (SVTS).

Any general queries about the program can be sent to: rto.performance.indicators@education.vic.gov.au.