FAQs

The following information is provided to answer some frequently asked questions on the different aspects of the Adult, Community and Further Education (ACFE) Board Microsoft Agreement.

What are the benefits to signing up to the ACFE Board Microsoft Agreement?

Learn Local providers can download eligible Microsoft products covered under the ACFE Board Microsoft Agreement free of charge. 

Who is eligible for the ACFE Board Microsoft Agreement?

The ACFE Board Microsoft Agreement enables (under varying terms and conditions) Learn Local providers and Adult Education Institutions, who are registered with the ACFE Board, to download eligible Microsoft products licensed under this Agreement.

What are the obligations and responsibilities of the Learn Local organisation if they sign to the agreement?

To obtain and continue to use the Microsoft software products, Learn Local providers must continue to be registered with the ACFE Board.  If either the Learn Local provider is no longer registered with the Board or the ACFE Board Microsoft Agreement ceases, for whatever reason, then the Learn Local provider must remove all software licenced under this agreement from all laptops and desktop computers on which such software is installed. 

Further, Learn Local providers must complete the ACFE Board’s Microsoft Census each year, when requested by the Department to do so. 

What costs are incurred by Learn Local organisations who purchase software under the agreement?

The ACFE Board pays for a limited number of licences for specified Microsoft products through a contract with Microsoft. Because the Board bears the cost of the licences Learn Local providers can download eligible Microsoft software free of charge. 

How do I place an order to download software under the ACFE Board Microsoft Agreement?

The Placing an Order document has instructions on how to access eligible Microsoft software.  This document will be used by the Microsoft designated reseller of software, currently Insight Enterprises Australia Pty Ltd, to verify eligibility to download identified Microsoft products. 

Once verification has been confirmed, Insight Enterprises Australia will issue the Learn Local provider with a link to facilitate software download free of charge.   A list of eligible software can be found below. 

For further enquiries about accessing software please email ACFE.education@insight.com

Placing an order

Where do I find a copy of the instructions on how to place an order with Insight Enterprises Australia?

Visit placing an order for further details.

Who do I contact if I am having trouble placing an order online?

Insight should be contacted for any questions relating to placing an order online on    ACFE.education@insight.com

What software products can be downloaded under ACFE Board Microsoft Agreement

The following software products are available under this agreement: 

  • Office Pro Plus 2016, 2019 32 bit and 64 bit 
  • Office for MAC Standard 2016, 2019 
  • Windows 10 Education 32bit and 64bit
  • Exchange Server Standard 2016 64bit 
  • SQL Server Standard 2016, 2017 or 2019 64 bit 
  • Windows Server Standard 2016 64 bit

Does the agreement include File Server Operating Systems?

A Learn Local provider can upgrade their existing File Server operating system license providing it is compatible with one of the three File Server Operating Systems below: 

  • Exchange Server Standard 2016 64bit 
  • SQL Server Standard 2016, 2017 or 2019 64 bit 
  • Windows Server Standard 2016 64 bit

Does the agreement include desktop or notebook Operating Systems?

A Learn Local provider can upgrade their existing Full Operating System licences for desktop or notebook computers: 

  • Office Pro Plus 2016, 2019 32 bit and 64 bit 
  • Office for MAC Standard 2016, 2019 
  • Windows 10 Education 32bit and 64bit

Installation and Technical Problems

Who do I contact for more technical assistance?

Registered Learn Local providers can contact Microsoft directly for assistance, call 13 2058.

Licensing

All licenses can be downloaded free of charge provided the Learn Local provider has been verified as eligible by Insights Enterprises Pty Ltd. 

How do I notify ACFE of license usage after deploying software?

You must maintain a record of how many computers/laptops have installed software under this arrangement so that you can respond to the annual audit via ACFE Board Microsoft Agreement Census.

Census

Why do I need to complete the Microsoft Annual Survey (the census)?

Completing the ACFE Board Annual Microsoft Survey (the census) is one of the obligations that Learn Local providers agree to when they download the software licenses.  In order for the ACFE Board to continue to maintain the Microsoft Agreement, the Board, through the department, must report the number of licenses used each year by Learn Local providers. 

None of my information from last year has changed. Do I still have to complete the survey?

Yes, the census must be completed each year even if your data has not changed.

I haven’t purchased anything this year under the Microsoft Agreement Do I still have to complete the census?

Yes, under the Terms and Conditions of the ACFE Board Microsoft Agreement each registered Learn Local provider must complete the census each year.

Is the Windows Operating System licence transferable from an old computer to another?

No. Licences for operating systems are not transferable from one machine to another.

Free training

Microsoft provides free online training about some products here. This training is arranged in a range of ‘just in time’ modules to assist in understanding the capability and to become familiar with the features of Microsoft products. The modules are grouped according to products, role of the user and complexity.