English Online Interview Help and Support

Resources to assist with the English Online Interview

​Key documents

Prior to seeking further support, schools should refer to the Insight Assessment Platform and English Online Interview School Guide.

English Online Interview G​​uide;

Provides comprehensive advice and instructions for principals, English Online Interview School Administrators, and CASES21 Coordinators on setting up and preparing for the English Online Interview.

English Online Interview Guide (docx - 1.40mb)

English Online Interview Guide (pdf - 1.57mb)

Frequently Asked Questions​​​

​Prior to contacting central office, it is recommended that users refer to the Support videos and the English Online Interview information on the Insight Assessment Platform: Support, which contains information to assist in the undertaking of regarding the English Online Interview on the Insight platform.

See Frequently Asked Questions

See Insight Assessment Platform Support​​

Technical assistance

Contacting the DET Service Desk

Technical assistance is available for schools using the English Online Interview. Service requests can be logged via the DET Service Gateway. Technical enquiries may include issues such as:

  • the functionality of the system is not working as expected
  • error messages on screen are preventing the user from proceeding
  • students are not appearing in the English Online Interview or student details in the English Online Interview don’t match the details in CASES 21
  • a user cannot access the English Online Interview.

When contacting the DET Service Desk, users should provide as much information about the issue as possible including their name, school and campus number. Screen shots displaying error messages should also be provided where possible.

The Service Desk contact details are as follows:

Further support

Contacting central office

For general, non-technical enquiries regarding the English Online Interview, schools can contact central office. For example, enquiries about obtaining additional resources such as English Online Interview Kits.

Central office contact details are as follows: