The new Policy and Advisory Library (PAL) is now available. This page will be redirected to PAL from the start of Term 3. Make sure to update your bookmarks to the new PAL site.
This page includes information for school attendance officers on receiving a referral from a principal and issuing school attendance notices or infringements.
All department regional directors have been appointed as school attendance officers by the Minister for Education. This guidance only relates to regional directors in their roles as school attendance officers.
Make sure the referral is complete
When a principal makes a referral, the form must be signed and state:
- that the absences have been repeated (including the dates)
- what measures to improve attendance have been tried or are unsuitable
- that no reasonable excuse has been provided.
The referral should be on an official form. If a principal makes a referral another way and it includes all the required information, you can accept it.
If the form is incomplete, you should return it to the school and ask for more information. The principal must provide any additional information requested.
You should be satisfied that the principal has evidence to demonstrate the parent has not met their responsibilities under the Education Training and Reform Act 2006 and that the improvement strategies have been assessed and deemed ineffective.
You may also request further information from the principal to confirm this. This information will be necessary if a parent appeals a decision to issue an infringement notice.
Send a school attendance notice
To send a school attendance notice to a parent you must be satisfied that:
- the student has been absent from school on at least five full days in the previous 12 months and the parent has not provided a reasonable excuse for these absences
- measures to improve the student’s attendance have been unsuccessful, or are inappropriate in the circumstances
- a parent responsible for the absences can be identified (school attendance notices must be addressed to a single person).
These requirements are set out
Education and Training Reform Act 2006.
A school attendance notice template is available on the Department Intranet (eduMail login required). See attendance and enrolment resources for regions. You should also include information about the importance of school attendance and the consequences if they do not comply.
Keep file notes of any communication with schools and parents. These file notes should be signed and dated.
When sending a school attendance notice the school attendance officer should ensure:
- all fields are complete
- the document is legible
- the form is completed in blue or black pen only
- names are correct (of both the child and the parent)
- address details are correct
- all dates, including birth dates and dates of non-attendance are correct
- the notice is signed and dated
- any relevant evidence is attached to the notice
- any available fact sheets that may be of use to the recipient are attached to the notice
- copies of the school attendance notice and related documents are sent to the Director, Wellbeing, Health and Engagement Division in the Department's central office.
For referrals received from the principal of a Catholic school, the school attendance officer must notify relevant Diocesan Catholic education office wellbeing personnel that a notice has been sent.
Assess the response to the school attendance notice
You are responsible for assessing a response to the school attendance notice and deciding whether to continue with an infringement notice.
If a parent has failed to comply with a school attendance notice, you are authorised to
issue an infringement notice.
If a parent provides false information, this becomes the subject of
Parent responds with a reasonable excuse
If the parent responds by the due date (no less than 21 days after it the notice is issued) with an excuse deemed reasonable by you:
- send a letter to the parent confirming they have met their obligations but must continue to ensure their child attends school, and
- instruct the principal to amend the attendance record (in CASES21 or the school’s student attendance data management system) to reflect the reason given by the parent.
Parent responds without a reasonable excuse
If the parent responds by the due date, but you determine that the parent has not provided a reasonable excuse, you may decide to issue an infringement notice.
You must notify the principal of the action taken and to confirm the reason to be recorded for the absences.
Parent’s response is contradictory or unclear
If the excuse provided by a parent:
- contradicts a previous excuse
- is not clearly the excuse recorded by the principal (including no excuse recorded)
You should consult with the referring principal and decide whether to accept that excuse as reasonable.
Parent responds nominating another parent
If the parent (parent A) responds by the due date and nominates another parent (parent B) as responsible for the child on the days stated on the notice, you must check that parent B is listed on the child’s enrolment record at the school.
If parent B is listed, the school attendance officer should send:
- a letter to parent A confirming receipt of their response
- a new school attendance notice to parent B.
If parent B is not listed, you must notify parent A that their nomination has not been accepted and they are required to respond to the notice with an explanation for the absence.
If parent B re-nominates parent A, the notice should refer the matter back to the referring principal for advice and more information.
If the principal is not certain of the responsible parent then you should re-send the school attendance notice to parent A, advising that their nomination had not been accepted and they are required to respond to the notice with an explanation.
Parent A can respond stating that they were responsible for some of the days, but not responsible for others. An offence is only committed when a reasonable excuse is not provided for five or more days of absence. The remaining days will be considered the responsibility of parent B. If five days of absence without explanation do accumulate, a new school attendance notice may be sent.
If the principal prefers that no further action be taken, they must continue to address the attendance issue at the school level.
Parent does not respond
If the parent does not respond within the prescribed time, then the parent has committed an offence.
In these cases, you should contact the parent to confirm they have received the notice or whether there are other circumstances that prevented them from responding.
- may wish to refer the parent to appropriate external agencies who may be able to provide support and assistance to the parent. In such circumstances, it may be appropriate to re-visit attendance when the circumstances have changed
- should attempt to contact the parent by other means, for example by telephone, to gather extra information before deciding on appropriate action, which may include issuing an infringement notice
- must then notify the principal of action taken and to confirm that absences are to remain recorded as unexplained.