Behaviour incidents and emergencies

If a situation is escalating

If a student is becoming agitated, but their behaviour is not placing them or others in harm, use the restraint and seclusion de-escalation tactics. These tactics are useful even if restraint or seclusion is not needed.

Follow up with a longer term intervention plan to decrease inappropriate behaviour in the future.

If there's a risk to safety

If a student's behaviour poses a risk to others or themselves:

  • focus on protecting the safety of all students (including the student at risk of causing physical harm or danger to self or others), themselves and other staff
  • follow response procedures set out in your school's emergency management plan
  • call emergency services on 000 if necessary.
  • you must report to the Security Services Unit by calling (03) 9589 6266.

If restraint or seclusion of a student is needed, you must follow the restraint and seclusion guidelines, including reporting to the Security Services Unit.

Security and response services

The Security Services Unit is available 24 hours by calling (03) 9589 6266.

They can assist with coordinating a response to emergencies and critical incidents.

Guidance officers, psychologists and social workers for emergency support are available through your closest regional office.

Sexual assault by students

Learn how to report and respond to allegations of student sexual assault.​​

Online incidents

Use these guides to manage an online incidents. See Bully Stoppers for general cybersafety information.

Respond to online incidents of inappropriate behaviour by students (pdf - 928 (pdf - 1,018.71kb). Includes guidance to manage a student who has been exposed to, or engaged in inappropriate behaviour.

Guide for removing inappropriate content from a website or social media (pdf - 284 (pdf - 373.45kb). This can include personal attacks on a person, or where a fake profile of a school is created.

Guide for Department employees and teachers who are involved in an online incident (pdf - 502 (pdf - 752.59kb). Includes legal and wellbeing support available for staff who are the subject of online vilification.