Navigator case management program

​​The Navigator program supports disengaged young people to return to education and learning.

Navigator works with young people, their families and support networks to address issues underlying disengagement and help them re-engage with their education.

Navigator is delivered by contracted community service organisations, who work closely with local schools and school area teams. In each area the program is tailored to its local community and range of services.

Video overview of the Navigator program


Eligibility and making a referral to the Navigator program

Participation in the Navigator program is by referral and anyone can make a referral. If you know of a young person who meets the following eligibility criteria, you can make an online referral.  

Eligibility criteria

Navigator is available to young people who:

  • are aged between 12 and 17 years of age
  • have attended less than 30% of the previous school term (if enrolled in a school)
  • either live in or have most recently been enrolled in an education setting in a Navigator area (xlsx - 115.26kb).
Make an online referral to the Navigator program
Anyone can refer a young person to the program

Get assistance with eligibility criteria or to make a referral

For young people in a Navigator area that do not meet the eligibility criteria for Navigator, or if you are unsure whether they meet the criteria, contact your local Navigator Coordinator to discuss. Navigator Coordinators can also assist with making a referral if you do not wish to use the online referral form.  

Western Melbourne

Location: Footscray
Navigator coordinator: Kerryn Williams
Phone number: (03) 7005 1830 M: 0436 802 442

Central Highlands

Location: Ballarat
Navigator coordinator: Iestyn Opie​
Phone number: (03) 4334 0588

Bayside Peninsula

Location: Frankston
Navigator coordinator: Judi Stanton
Phone number: (03) 8765 5600

Southern Melbourne

Location: Dandenong
Navigator coordinator: Louise Palalagi
Phone number: (03) 8765 5645


Location: Shepparton
Navigator coordinator: Dave Bennett
Phone number: (03) 8392 9500

Ovens Murray

Location: Benalla
Navigator coordinator: Colleen Drury
Phone number: (03) 5771 4478 


Hume Moreland

Location: Coburg
Navigator coordinator: Rebecca Lee
Phone number: (03) 8468 9262



Location: Mildura
Navigator coordinator: Jacinta Allen
Phone number: (03) 5051 1333

Brimbank Melton 

Location: Keilor
Navigator coordinator: Vanessa Griffin
Phone number: (03) 9194 6304

Loddon Campaspe

Location: Bendigo
Navigator coordinator: Younes Benhim
Phone number: (03) 5440 3313

Inner Gippsland 

Location: Moe
Navigator coordinator: Rhiannon Edwards
Phone number: (03) 5127 0456


Location: Geelong
Navigator coordinator: Anne Nichols
Phone number: (03) 8871 2525

Wimmera South West

Location: Warrnambool
Navigator coordinator: Laura Main
Phone number: (03) 8871 2532

North Eastern Melbourne

Navigator coordinator: Emma Couper
Phone number: (03) 7022 2446

Navigator is not available in my area

If there is currently no Navigator service provided in your area, please contact your local Department office to discuss alternative forms of support. 

Note that from 2021, Navigator will be operating statewide.


In accordance with Departmental policy, referrals for young people eligible to participate in for support from the Navigator program will be passed directly from the Navigator Coordinator to the provider. Parent/carer consent is not required for this process to take place. The provider will then undertake assertive outreach with the young person and their family. Participation in the Navigator program is voluntary.

For more on privacy at DET please refer to the Schools’ Privacy Policy.

More information

For general enquiries about Navigator email

Make an online referral to the Navigator program or contact your local office.