Service Desk

The new Policy and Advisory Library (PAL) is now available. This page will be redirected to PAL from the start of Term 3. Make sure to update your bookmarks to the new PAL site.

Purpose of this policy

To make sure all Departmental staff can access technical support.


The Department’s standard approach for all IT support is to use the online Service Gateway.


The Service Gateway is the recommended preferred contact method to ensure timely support, it enables you to:

  • log new service calls
  • be informed about the status of of current service calls
  • get help from the Knowledgebase and Frequently Asked Questions

If you are unable to access the Service Gateway, contact the Service Desk on 1800 641 943 or (03) 9637 3333.

See: Service Gateway


The Service Desk operates between 8:00 a.m. and 6:00p.m. Monday to Friday, except public holidays