Internet Services

The new Policy and Advisory Library (PAL) is now available. This page will be redirected to PAL from the start of Term 3. Make sure to update your bookmarks to the new PAL site.

Purpose of this policy

To ensure schools meet Department requirements when using online services.


Schools must abide by the:

  • Acceptable Use of ICT Resources policy
  • internet safety provisions in Internet Usage Guidelines for Schools.

See:  Department resources

Internet Service Provider

eduSTAR.ISP is:

  • a centralised ISP service provided to all Victorian government schools as part of the Department’s Schools Technology Architecture and Resources (eduSTAR) Program
  • managed by the Department’s Information Technology Division
  • currently provided by Netspace.

See:  Department resources  


eduMail is:

  • the Department electronic mail service
  • the main communication tool used by Department
  • delivered to users via:
  • available 24 hours a day, every day of the year.

eduMail accounts are:

  • automatically created and removed based on the staff information in eduPay, the Department Human Resource Management System
  • automatically emailed to the school account once created, where the principal can access the information and distribute the accounts to the relevant individuals 
  • used by school based staff to keep informed about:
    • Department communications
    • school and regional operational activities.

eduMail account management

Staff can access their eduMail account via the internet to:

  • set an eduMail password secret question and answer
  • change an eduMail password
  • update job title, eduMail display name or email address
  • update phone numbers through the eduPay Employee Self Service



  • is an online electronic library of the Department’s publications
  • is available via eduGate using an eduMail username and password
  • provides staff in schools with access to the Department’s key information including publications, policies, guidelines, circulars.

Video conferencing


  • allows collaboration between students and staff otherwise not possible due to distance, time or communication costs
  • uses standardised Polycom Conferencing Equipment approved by the Department’s Enterprise Architecture Board.

Note: Bandwidth improvements to Victorian schools have:

  • made IP-based videoconferencing a more valuable collaboration tool
  • improved the opportunity for this technology to enhance curriculum outcomes.

Related policies

Department resources

For more information see: