Telephone services for parents

There are many telephone services that parents can call to get information, advice and support for different parenting and family issues. Telephone services are a great option for getting immediate support. Anyone can use these services and the cost is usually free or that of a local telephone call.

If you or a family member is seriously injured or needs urgent medical help, or if your life is in danger, call 000. (People should only ever call an ambulance if they have a medical emergency).

The following telephone services are offered by the Department and can offer support to you and your family:

  • Nurse on Call 1300606024 – this telephone service gives you access to expert health advice from a registered nurse, 24 hours a day, 7 days a week.
  • Maternal and Child Health Line 132229 – a free and confidential service available to parents and families with children from birth to commencing school age. The Maternal and Child Health Line is staffed by qualified Maternal and Child Health nurses. Parents can ring the MCH Line 24 hours a day, 7 days a week to get information, support and guidance on lots of issues like child health, nutrition, breastfeeding, maternal and family health and parenting.
  • Parentline 132289 – a free and confidential telephone counselling service available to Victorian parents and carers of children aged from birth to 18-years-old. Parentline is staffed by social workers and psychologists and is available from 8am to midnight, 7 days a week. The service offers information on lots of parenting issues and can help parents to develop strategies for positive parenting and personal coping.

Other telephone services for families include:

  • 1800 mum2mum 1800686268 – this is the Australian Breastfeeding Foundation’s national breastfeeding helpline.
  • Care Ring 13 61 69 – a Victorian service staffed by volunteers trained to respond to concerns and emergencies, including domestic violence, family matters, child abuse, depression and anxiety, loneliness, unemployment, grief, homelessness, money worries, drug and alcohol problems, and suicide.
  • Council of Single Mothers and their Children. Support Line: (03)96540622 or outside Melbourne 1300552511 – a support service staffed by professional single mothers with lived experience who can provide advice and info on Government benefits, dealing with Centrelink, Family Court and Child Support Agency, parenting solo, housing, family violence, managing money, and work and study. Interpreting services available for women of non-English-speaking background.
  • Lifeline 131114 – a 24-hour confidential crisis support service responding to a range of concerns including anxiety, depression, abuse, suicidal thoughts and stress.
  • Women's Information & Referral Exchange (WIRE) 1300134130 or go to the WIRE website to contact WIRE via LiveChat - a free and confidential telephone service provided for women by women offering information and referral on any issue including violence, sexual assault, relationships, the law, finance, health, family matters, drugs and alcohol, sexual harassment, employment and sexuality. Interpreting assistance is available for women of non-English-speaking background.
  • PANDA Helpline 1300726306 – PANDA’s National Perinatal Anxiety & Depression Helpline is Australia’s only free, national helpline service for women, men and their families affected by perinatal anxiety and depression. The Helpline provides a safe and confidential space for any new or expecting parent struggling with the challenges of becoming a new parent.