Making healthy decisions

​​Where to go for health and medical advice

In an emergency, always call triple zero (000).

Just like adults, babies and children get sick or injured, and the advice available can be confusing and stressful for parents and carers.

You should always prefer and seek advice from a qualified health professional (for example, a Maternal and Child Health nurse or your local doctor).

Do not rely on information you read online or in books. Every person, their symptoms and their bodies are different and what works for one person might be wrong for another person.

If you want health and medical advice, see your doctor or contact NURSE-ON-CALL (1300 606 024) for expert health advice from a registered nurse 24 hours a day, 7 days a week.

The Maternal and Child Health Line is a free telephone support service that operates 24 hours, seven days a week. You can get advice from a Maternal and Child Health nurse on range of issues including:

  • child health
  • nutrition
  • breastfeeding
  • maternal and family health
  • parenting.

Better Health Channel

To get more information about a health issue, you can search the Better Health Channel. This is a service managed and written by doctors, nurses and other health care professionals based on quality research, so you know the information is correct.

To search, type some key words into the box in the middle or click on the green icon in the top right-hand side. You can try different searches based on words you already know then click on the links that come up.

Is it an emergency?

Sometimes, particularly if you’re tired or stressed, it’s hard to figure out if something is a serious emergency, and whether you should go to the doctor, or go to the emergency department, or call an ambulance.

You can watch this  video on Emergency, crisis and support services to help figure out when to:

How to find a family GP

A good family doctor – also known as a GP or general practitioner – understands the importance of getting to know you and your children. Here’s how to find the right GP for your family.