Workers' Compensation Management Manual


Schools can now visit the Policy and Advisory Library (PAL) for this information. This page will remain in this location but will be for corporate staff only. School staff should use PAL for all policy, procedures and other operational information.

The Department of Education and Training Workers' Compensation Claims Manual has been removed whilst it undergoes updates.

In the interim, please contact the following key contacts for assistance with any Workers' Compensation queries:

Gallagher Bassett:

Gallagher Bassett is the Department's Workers' Compensation Agent, please contact Gallagher Bassett to discuss new claims, claim strategies, return to work, ongoing entitlements to weekly payments, medical and like, medical invoice processing and general claims management questions.

For existing claim correspondence:

Department of Education and Training:

Workers' Compensation weekly payment processing queries (eduPay) please contact:

Schools People Services: 1800 641 943

Corporate HR

Workers' Compensation Unit

The Workers' Compensation Unit is an escalation point for return to work matters. The team can assist with queries in relation to new claims lodgement, salary mischarge (funding) and host placements, and to escalate claims management issues.

Workers' Compensation Advisory: (03) 7022 0780


For employees:

For Managers:

WorkSafe Victoria

More information and forms can be downloaded from the WorkSafe website. For more information, see: