Rehabilitation and Return to Work

Schools can now visit the Policy and Advisory Library (PAL) for this information. This page will remain in this location but will be for corporate staff only. School staff should use PAL for all policy, procedures and other operational information.

teacher working in classroomThe goal of rehabilitation is to help return injured employees back to safe and sustainable work as quickly as possible.

To help ensure that Department’s employees receive the most effective injury management support, employees who require rehabilitation support, should be referred to an Occupational Rehabilitation Provider (ORP) at the earliest opportunity.

A referral should generally be made to a rehabilitation provider:

  • If the employee has been absent from work for ten days or more because of a work related injury or illness
  • If the employee is currently suffering from a work related mental wellbeing condition, back injury or voice loss condition
  • If there are other issues which may be an impediment to the employee’s return to work

In these instances an early referral should be made, even if the employee’s workers' compensation claim has not yet been submitted to Gallagher Bassett .

The rehabilitation provider's early involvement and assessment will help ensure that:

  • Appropriate rehabilitation support is provided for the employee at the most critical stage of the injury recovery process
  • Planning can commence for any workplace modifications or adjustments that may be required to assist the employee’s return to work

If you are uncertain whether an early rehabilitation referral is appropriate, you can call the Department’s Workers' Compensation Advisory Service on 9637 2441.

Caring for our injured staff members

Workers' compensation claims data show that the longer an employee remains injured and away from work, the greater potential there is for secondary conditions, such as mental injury. We also know that the sooner a workplace can become involved in providing assistance with a staff member's recovery the sooner they will be back at work supporting students through continuity of learning.

The Return to Work and Compensation team have developed an Injury and Illness Management Framework to assist workplace managers navigate this process. The framework acts as a practical guide for early intervention, providing tips on supporting injured staff members along with return to work and rehabilitation whilst clearly defining roles and responsibilities for each staff member.

For more information see: Employee Injury Management Framework


"If You Are Injured" Poster

The Department's "Returning To Work Following a Workplace Injury" Poster  

The Department's Return to Work Arrangements Form