Grievances - Public Service


Where an employee considers they have been treated unfairly or unreasonably in any matter related to their employment, they have access to review, grievance or dispute resolution processes to seek to resolve the issue.

It is expected that the parties associated with a grievance will first use an informal process to seek to resolve a matter before a formal process is used. An employee may request a review of action with an external body.

Review of action 

In accordance with regulation 6 of the Public Administration (Review of Actions) Regulations 2015, the Secretary to the Department has approved a process for a public service employee to seek a review of an action taken within the Department that relates to their employment. An employee may request a review of an action when they consider that action to be unfair or inconsistent with Department policies or relevant legislation.

This process is set out in the Department's Review of Action Guide which is available under Policy and Guidelines below.

The Merit Protection Boards provide guidelines on the procedures relating to hearings. For further information regarding appeals, reviews and grievances, see Merit Protection Boards under Related Topics below.

External resolution

Nothing set out above precludes a grievance from being pursued in accordance with the provisions of the Fair Work Act 2009 or any relevant agreement or award including the Victorian Public Service Enterprise Agreement 2016 and the Nurses (Department of Education and Training) Agreement 2016.

Review of action processes, recommendations and decisions may be reviewed by other bodies such as the Supreme Court of Victoria; or the Victorian Public Sector Commissioner in accordance with Regulation 7, 8 and 9 of the Regulations. For further information, refer to the Department's Review of Action Guide below or contact the Victorian Public Sector Commission at:

Teaching Service | Public Service

Other Resources

Policy and Guidelines

  • Review of Action Guide - Public Service (Last updated 24 August 2021)
    (PDF)  (WORD


Related Topics

Additional Information


Contact Information