Information about how to make a complaint about an early childhood service, or about regulation staff.
Complaints about services
You can complain to the service, or to the department, if you have concerns about:
- the safety, health or wellbeing of children
- the behaviours and practices of staff at an early childhood service
- if you believe there have been any incidents of physical and sexual abuse of a child, at an early childhood service, or that
- the relevant legislation has been contravened (either the Education and Care Services National Law Act or the Children's Services Act).
For more information, refer to: Make a complaint about child care or children's services.
Complaints about regulation staff
You can make a complaint about:
- a Quality Assessment and Regulation Division (QARD) staff member
- your satisfaction with the action taken by QARD.
To make a complaint or give feedback, contact your local QARD regional office. For details of your closest office refer to: How we regulate early childhood services.
If your complaint cannot be resolved by your regional office please complete the complaint form and send it to:
When you lodge a complaint, we will:
For more information, refer to our Complaints Procedure Framework:
- acknowledge your complaint
- contact you if we require further information
- aim to resolve your complaint promptly
- provide you with a written response that is clear and informative
- help you contact the right person if you are not satisfied with the outcome of your complaint.
You can also telephone 1300 307 415 to discuss your complaint.