Make a complaint about early childhood services

Information about how to make a complaint about an early childhood service, or about regulation staff.

Complaints about services

You can complain to the service, or to the department, if you have concerns about:

  • the safety, health or wellbeing of children
  • the behaviours and practices of staff at an early childhood service
  • if you believe there have been any incidents of physical and sexual abuse of a child, at an early childhood service, or that
  • the relevant legislation has been contravened (either the Education and Care Services National Law Act or the Children's Services Act). 

For more information, refer to: Make a complaint about child care or children's services.

Complaints about regulation staff

You can make a complaint about:

  • a Quality Assessment and Regulation Division (QARD) staff member
  • your satisfaction with the action taken by QARD.

To make a complaint or give feedback, contact your local QARD regional office. For details of your closest office refer to: How we regulate early childhood services.

If your complaint cannot be resolved by your regional office please complete the complaint form and send it to: quality.assessment.regulation@education.vic.gov.au.

When you lodge a complaint, we will:

  • acknowledge your complaint
  • contact you if we require further information
  • aim to resolve your complaint promptly
  • provide you with a written response that is clear and informative
  • help you contact the right person if you are not satisfied with the outcome of your complaint.
For more information, refer to our Complaints Procedure Framework:

You can also telephone 1300 307 415 to discuss your complaint.