Guide for family day care educators

About this guide

This guide is designed to assist family daycare educators in educating and caring for children in Victoria to understand their roles, obligations and responsibilities under the Education and Care Services National Law Act 2010 (National Law) and Education and Care Services National Regulations 2011 (National Regulations).

This guide should be read as supporting material to the legislative framework and does not constitute legal advice. The reader should contact the approved provider of their service to assist them in determining how the National Law and National Regulations may apply to their situation. The approved provider of a service may have requirements in place that are over and above the requirements contained in the National Law and National Regulations. The guide contains six parts:

Overview of the legislative framework provides a general overview of the regulatory system for family daycare educators and outlines the roles and responsibilities of government, the regulatory authority, approved providers and family daycare educators.
Being a family daycare educator provides information about who can be a family daycare educator, how many children can be educated and cared for, where education and care can be provided and minimum qualification and training requirements.
Key operational requirements outline some of the specific operational responsibilities placed on educators around educational programs and practice, children’s health and safety, the physical environment, relationships with children and collaborative partnerships with family and communities.
Assessment, monitoring and compliance contain information about assessment and rating against the National Quality Standard and the regulations and the monitoring of approved providers, family daycare services and educators to ensure compliance with the National Law and National Regulations.

Overview of the legislative framework

All education and care services, including centre-based services (preschool (kindergarten), long daycare and outside school hours care) and family daycare services operate under the National Quality Framework.

National Quality Framework

Under the National Quality Framework, education and care services including approved providers and educators must ensure they comply with:

Education and Care Services National Law Act 2010
Education and Care Services National Regulations 2011.

National Quality Standard

The National Quality Standard sets a national benchmark for the quality of education and care services and is divided into seven quality areas:

educational program and practice
children’s health and safety
physical environment
staffing arrangements
relationships with children
collaborative partnerships with families and communities
leadership and service management.

The National Quality Standard requires education and care services to plan and deliver programs for children based on an approved learning framework. In Victoria, the approved learning frameworks are:

Belonging, Being and Becoming: The Early Years Learning Framework for Australia (for children 0-5)
My Time, Our Place: Framework for School Age Care in Australia (for school-age children)
Victorian Early Years Learning and Development Framework (for children 0-8).

For further information on the National Quality Framework and National Quality Standard visit National quality framework.

Roles and responsibilities

Under the National Law and National Regulations, several stakeholders play a role in ensuring that quality education and care is provided to children being educated and cared for in family daycare services.

The stakeholders are:

Australian Children’s Education and Care Quality Authority (ACECQA)
Department of Education and Training (Victorian Regulatory Authority)
Department of Education (Commonwealth)
Professional Support Coordinators
Approved Providers
Nominated Supervisors/Certified Supervisors
Family daycare co-ordinators
Family daycare educators
Professional Support Coordinator.

Australian Children’s Education and Care Quality Authority

Australian Children’s Education and Care Quality Authority (ACECQA) is the independent national statutory authority responsible for ensuring consistent implementation of the National Quality Framework across Australia.

Department of Education and Training

The State Department of Education and Training (the Department) is the Regulatory Authority for Victoria.

The Department has the primary responsibility for the administration of the National Quality Framework in Victoria including:

issuing provider and service approvals and supervisor certificates
conducting assessment and rating visits to assess services against the National Quality Standard, National Law and National Regulations
monitoring compliance and enforcing the requirements of the National Law and National Regulations
receiving and investigating notifications of serious incidents and complaints
educating services and the community about the National Quality Framework
supporting and promoting continuous quality improvement in services
undertaking information collection, review and reporting.

Authorised officers

Authorised officers are appointed by the Department to assess, monitor and enforce compliance with the National Law and National Regulations.

Authorised officers will conduct assessment and rating visits to family daycare services and residences to assess services and family day educators’ compliance with the National Quality Framework.

Additionally, Authorised Officers will visit family daycare services for monitoring compliance with the National Law and National Regulation.

Department of Education

Through a range of services, the Commonwealth Department of Education (DoE) helps to provide families with access to early childhood education and care.

To help with the cost of child care, the Australia Government provides Child Care Benefit (CCB) Child Care Rebate (CCR), Jobs, Education and Training Child Care fee assistance and Child Care Services Support Program. Further information on these services can be found at Early Childhood.

Education and care services

An education and care service means any service providing or intended to provide education and care regularly to children under 13 years of age. Education and care services include pre-schools (kindergarten), long daycare, outside school hours care and family daycare services.

Approved provider

An approved provider is a person who holds a provider approval granted under the National Law. Becoming an approved provider is a requirement to operate one or more approved services. Provider approval is granted subject to the condition that the approved provider complies with the National Law and National Regulations.

Applicants for provider approval must satisfy the Department that they are fit and proper to be involved in the provision of an education and care service.

An approved provider has responsibility for the overall operation of the family daycare service and ensuring that the service complies with the National Quality Framework, National Law and National Regulations.

Service approval

An approved provider must apply for and be granted a service approval to operate a family daycare service.

A family daycare service approval is granted subject to conditions including that:

the service is operated in a way that ensures the safety, health and wellbeing of the children being educated and cared for by the service
the service meets the educational and developmental needs of children being educated and cared for by the service
sufficient persons are appointed as family daycare co-ordinators to monitor and support the family daycare educators engaged by or registered with the service
each family daycare educator is adequately monitored and supported by a family daycare coordinator.

Family daycare service

A family daycare service is an education and care service that is delivered through the use of two or more educators to provide education and care for children in residences. Family daycare can also be provided in an approved venue in some circumstances.

Family daycare co-ordinators

A family daycare coordinator is a person employed or engaged by an approved provider to monitor and support the educators in a family daycare service.

The approved provider must ensure that sufficient family daycare coordinators are appointed to monitor and support the family daycare educators engaged by or registered with the service; and that each family daycare educator is adequately monitored and supported by a family daycare coordinator.

Family daycare co-ordinators are required to:

assist with the operation of the service
support, monitor and train the educators of the service.

Family daycare coordinators must have a diploma level qualification.

An educator should expect regular face-to-face training and advice and regular supervision and monitoring from their approved provider, this would normally be provided by family daycare coordinators.

To ensure sufficient support is provided one (full time or full-time equivalent) family daycare coordinator for every 15 educators would generally be required. When family daycare coordinators visit the family daycare residence or approved venue this should be recorded in the visitor’s book.

Supervisor certificate

A supervisor certificate makes the person or class of persons to whom it is issued eligible to be placed in day-to-day charge of an approved education and care service.

Nominated supervisor

Your approved provider will nominate a nominated supervisor for the service. Nominated supervisors are responsible for the day-to-day management of approved education and care services. This person must hold a supervisor certificate and must consent to the nomination.

Educational leader

The approved provider must designate, in writing, a suitably qualified and experienced educator, co-ordinator or another individual as an educational leader at the service to lead the development and implementation of educational programs in the service.

The educational leader should spend a significant amount of time with educators. Element 7.1.4 of the National Quality Standard requires a suitably qualified and experienced educator or co-ordinator to lead the development of the curriculum and ensures the establishment of clear goals and expectations for teaching and learning.

Family daycare educators

Family daycare educators are early childhood education and care professionals, engaged by or registered with an approved provider to provide education and care to children in a residence or approved venue.

See ‘who can be a family daycare educator’ for more details on requirements for family daycare educators.

Family daycare educator assistant

A person engaged or registered with an approved provider to assist family daycare educators.

Relief family daycare educators

An approved provider may engage or register another family daycare educator to provide education and care to children during another educator’s annual leave or study leave in the other educator’s residence under the National Law and National Regulations, provided this educator meets the definition of a family daycare educator (not a family daycare educator assistant).

Being a family daycare educator

Who can be a family daycare educator?

To be a family daycare educator you must:

be at least 18 years of age
have a current working with children check
have a criminal history record check
hold a current approved first aid qualification
have undertaken currently approved anaphylaxis management training
have undertaken currently approved emergency asthma management training;
have, or be actively working towards, at least an approved certificate III level education and care qualification
hold insurance against public liability with a minimum cover of $10,000,000.

The approved provider must read your working with children's check and read and consider a current criminal history record check before you are engaged or registered as a family daycare educator.

The approved provider will also ensure that you have, or are actively working towards, at least an approved certificate III level education and care qualification, hold a current approved first aid qualification and have undertaken an approved anaphylaxis management training and emergency asthma management training before you being engaged or registered.

There are additional requirements for other adults residing in the home in which children will be educated and cared for.

Your residence or approved venue must be assessed by the approved provider before you become a family daycare educator.

Do I need a provider or service approval to be a family daycare educator?

Individual family daycare educators do not need a provider or service approval but need to be engaged by, or registered with, an approved provider and meet the requirements.

Your approved provider has several obligations and responsibilities towards you as a family daycare educator.

Monitoring and support of family daycare educators

Your approved provider will monitor each family day educator’s compliance with the National Quality Framework to ensure that education and care are provided in a way that:

ensures the safety, health and wellbeing of the children being educated and cared for
meets the educational and developmental needs of the children being educated and cared for.

They must also ensure at all times you are educating and caring for a child, one of the following persons is available to provide support:

the approved provider or a person with management or control
the nominated supervisor of the service
a certified supervisor who has been placed in day to day charge of the family daycare service.

This support includes being available to be contacted by telephone to provide advice and assistance to you. Furthermore, your approved provider must ensure sufficient persons are appointed as family daycare coordinators to ensure that you are adequately trained, monitored and supported.

The approved provider must ensure that the service has in place policies and procedures about monitoring, supporting and providing supervision of family daycare educators, including how the service will manage educators operating in remote locations.

You should feel comfortable contacting your approved provider to discuss any concerns or questions you may have.

During visits to your residence or approved venue, co-ordinators may:

exchange information with you about children in your care
observe the interactions between the children and you
work with you to continually improve the education and care you provide for children, including assisting you to develop and deliver a suitable program for each child that is based on an approved learning framework, the developmental needs interests and experiences of each child, and designed to take into account the individual differences of each child
support you in understanding and contributing to the assessment and rating process and meeting the National Quality Standard
ensure that persons aged 18 years and over who reside at your residence are suitable to be in the company of children and discuss any changes that may have occurred with these individuals since their last visit (see ‘family daycare educator’s family’ for specific requirements)
discuss and plan for any further training and support you may need
ensure that a record of visitors is kept for all visitors to your residence or approved venue
assess the ongoing suitability of each family daycare residence or approved venue
assist you in meeting your obligations and responsibilities under the National Law and National Regulations.

How many children can a family daycare educator look after

You must not educate and care for more than seven children at your residence or approved venue at any one time.

This includes:

no more than four children preschool age or under
your children and any other children at the residence if those children are under 13 years of age and there is no other adult present and caring for the children.

An approved provider may approve in writing for you to educate and care for more than seven children or more than four children who are preschool age or under, only under exceptional circumstances.

The National Law defines these exceptional circumstances as:

all the children being educated and cared for are siblings in the same family
a child to be educated and cared for is determined to need protection under a child protection law and the educator is determined to be the best person to educate and care for the child
the residence or approved venue is in a rural or remote area and no alternative education and care service is available.

Children visiting a family daycare residence or venue as part of an excursion are not included in the maximum number of children allowed to be educated and cared for.

Family daycare residence or approved venue

Family daycare is provided at a residence or an approved venue.

Assessments

Your approved provider is obliged to conduct an assessment (including a risk assessment) of each residence and approved venue of the service to ensure the health, safety and wellbeing of children being cared for by the service are protected.

This assessment must be conducted:

before education and care is provided to children at the residence or approved venue as part of the service
at least annually.

The following matters should be included as part of the assessment of residences and approved venues:

the suitability of the residence (and areas within the residence) or approved venue according to the number, ages and abilities of children attending, or likely to attend the service at the residence or approved venue
the suitability of nappy change arrangements for children
the location and design of toilets and handwashing facilities and that they enable safe use and convenient access by the children
that adequate, developmentally and age-appropriate toilet, washing and drying facilities are provided for use by children, for example, hot water taps should have temperature controls or safety guards fitted to reduce the risk of a child being scalded and young children should be supervised when using the bathroom or toilet
the existence and management of any water hazards, water features or swimming pool at or near the residence or approved venue
the risk posed by any animals at the residence or approved venue
that premises, furniture and equipment are safe, clean and in good repair in areas of the residence or approved venue that are accessed by children
that any outdoor space used by children at the residence or approved venue is enclosed by a fence or barrier that is of a height and design that children of preschool age or under cannot go through, over or under it; (this does not apply to a family daycare service which educates and cares for children over preschool age)
that sufficient furniture, materials and developmentally appropriate equipment is available
that there are laundry facilities or access to laundry facilities or other arrangements for dealing with soiled clothing, nappies and linen in place and that laundry and hygienic facilities are located and maintained in a way that does not pose a risk to children
that the indoor spaces used by children are well ventilated, have adequate natural light and are maintained at a temperature that ensures the safety and wellbeing of children
that any glazed area of a residence or approved venue that is accessible to children and is 0.75 metres or less above floor level is either:

glazed with safety glass if the Building Code of Australia requires this
treated with a product that prevents the glass from shattering if broken
guarded by barriers that prevent a child from striking or falling against the glass.

for a residence or approved venue approved after 1 June 2014, the above requirements apply to any glazed area that is accessible to children and is of or below the height above floor level, specified by AS 1288-2006 Glass in buildings – selection and installation.

There are several indoor and outdoor space requirements that only apply to approved venues including:

for each child being educated and cared for by the service, the venue has at least 3.25 square metres of unencumbered indoor space
for each child being educated and cared for by the service, the venue has at least 7 square metres of unencumbered outdoor space.

Insurance

Each family daycare educator engaged by or registered with an approved provider must hold insurance against public liability with a minimum cover of $10,000,000. Evidence of public liability insurance must be kept at the family daycare residence or approved venue and be made available for inspection by the regulatory authority or an authorised officer.

Family daycare educator’s family

Your approved provider must take reasonable steps to ensure that persons 18 years and over who live at your residence are fit and proper by considering either the person currently working with children check or current teacher registration.

Furthermore, it is your responsibility to notify your approved provider of any new person 18 years and over who resides or intends to reside at your residence. This includes overseas visitors who reside in the residence. Additionally, the approved provider must be notified if any person who had previously been considered as fit and proper by the approved provider may no longer be fit and proper to be in the company of children.

Visitors to the family daycare residence

You must keep a record of all visitors (individuals who do not reside at the home) to a residence or approved venue whilst children are being educated and cared for as part of a service. The record must include the signature of the visitor and the time of the visitor’s arrival and departure.

A child being educated and cared for at a residence or approved venue must not be left alone with a visitor.

All persons who do not normally reside in an educator’s residence may be considered as visitors, including, but not limited to, co-ordinators, gardeners, plumbers, children’s teenage friends and inclusion support workers. The record of visitors will assist services to clarify who is in attendance at a residence or approved venue at any given time. Children 13 years and over visiting the residence or approved venue should be recorded in the record of visitors.

Your approved provider must develop, implement and make you aware of policies and procedures about visitors and you are required to follow these policies and procedures.

Unauthorised persons

You must ensure that an unauthorised person does not remain at the residence or approved venue at which you are educating and caring for children as part of a family daycare service unless the unauthorised person is under your direct supervision.

An unauthorised person is not:

a person who holds a current working with children check or working with children card
a parent or family member of a child who is being educated and cared for by you
an authorised nominee of a parent or family member of a child who is being educated and cared for
in the case of an emergency, medical personnel or emergency services personnel
a person who is permitted under the relevant working with children law to remain at the service premises without holding a working with children check or card.

For example, persons who do not require a working with children check such as a gardener, a builder, a plumber are not ‘unauthorised persons’ and therefore do not need to be under the direct supervision of a family daycare educator.

Family daycare educator assistant

A family daycare educator assistant must be approved and engaged by or registered by the approved provider and can assist you under specific circumstances. These circumstances are:

in your absence, transporting a child between the residence or approved venue and school or another education and care service or children’s service or the child’s home
providing education and care to a child in emergencies, including when you might require urgent medical care or treatment
providing education and care to a child while you attend an appointment (other than a regular appointment) if the absence is for less than four hours, and the approved provider has approved that absence, and the notice of that absence has been given to the parents of the child
assisting you in the education and care of children.

A family daycare educator assistant cannot be approved (by the approved provider) unless you provide written consent from a parent of each child for which a family daycare educator assistant may be used in the circumstances listed above.

A family daycare educator assistant must:

be at least 18 years of age
have a current working with children check or current teacher registration
hold a current approved first aid qualification
have undertaken currently approved anaphylaxis management training
have undertaken current approved emergency asthma management training.

When a family daycare educator is absent for any reason outside the circumstances above in which a family daycare assistant would be used, for example, annual leave or study leave, another family daycare educator who has been engaged by, or registered with the service may provide education and care in your residence.

This family daycare educator must meet all relevant requirements of the National Law and National Regulations as set out above in the paragraph titled “who can be a family daycare educator”.

Qualifications and training

To be a family daycare educator you must have, or be actively working towards, at least an approved certificate III level education and care qualification.

However, if you meet any of the following provisions you are not required to hold or be actively working towards a certificate III level qualification:

A person is taken to hold an approved certificate III qualification if immediately before 1 January 2012 the person:

was recognised under the former education and care services law of any participating jurisdiction as a certificate III level educator
held a qualification that is published under regulation 137(2)(a) in the list of former qualifications approved as certificate III level education and care qualifications:
- This list can be found at Qualifications for family daycare services
An educator is not required to have a Certificate III qualification who, by 31 December 2011, completed a professional development course approved by the Secretary under the Children’s Services Regulations 2009:

was employed full-time and continuously as a family daycarer as part of a family daycare provider for at least 5 years immediately preceding 25 May 2009
was employed at least part-time and continuously as a family daycarer as part of a family daycare provider for at least 10 years immediately preceding 25 May 2009.

Approved qualifications

ACECQA publishes on their website the qualifications that have been approved for the purposes of the National Law. These lists include the qualifications that are approved for family daycare co-ordinators, diploma level educators and certificate III level educators. These lists can be found at ACECQA.

If your qualification is not on the approved or former approved qualifications lists you may apply to ACECQA to have your qualification assessed as equivalent to an approved qualification. There is a fee to have your qualification assessed for equivalence.

Registers, records and information

Child attendance records

You must keep a record of child attendance which:

records the full name of each child being educated and cared for in your family daycare residence or approved venue
records the date and time each child arrives and departs
is signed on the child’s arrival and departure by either:

the person who delivers or collects the child
if the signature of the person who delivers the child cannot reasonably be obtained, the educator may sign.

Child enrolment records

The approved provider and educator must keep an enrolment record for each child enrolled at the service.

The enrolment record must contain the following information:

full name, date of birth and address of the child
name, address and contact details for:

each known parent
any emergency contact
any authorised nominee
any person who is authorised to consent to medical treatment or administration of medication
any person who is authorised to permit an educator to remove the child from the education and care service premises.

details of any court orders, parenting orders or parenting plans
gender of the child
the language used in the child’s home
the cultural background of the child and parents
any special considerations for the child, for example cultural, religious or dietary requirements or additional needs
authorisations for:

the approved provider nominated supervisor or an educator to seek medical treatment for the child and/or ambulance transportation
the education and care service to take the child on regular outings.

name, address and telephone number of the child’s registered medical practitioner or medical service
child’s Medicare number (if available)
details of any specific healthcare needs of the child, including any medical condition, allergies or a diagnosis that the child is at risk of anaphylaxis
any medical management plan, anaphylaxis management plan or risk minimisation plan for the child
the immunisation status of the child
if the approved provider or staff member has sighted a health record for that child, a notation of that fact.

Authorised nominee

An authorised nominee is a person who has been permitted in writing by a parent or family member to collect the child from the education and care service or the educator.

Parent

A parent includes a guardian of the child and a person with ‘parental responsibility for a child under a decision or court order.67 Parental responsibility is defined in the Family Law Act 1975 as “all the duties, powers, responsibilities and authority which, by law, parents have about children”.

Records available for inspection

You must keep the following prescribed documents at your residence or approved venue to be made available for inspection by an authorised officer:

documentation of child assessments or evaluations for delivery of the educational program
an accident, injury, trauma and illness record
a medication record
children’s attendance records
child enrolment records
a record of visitors to the residence or approved venue.

You must take reasonable steps to ensure the accuracy of these documents and ensure that they are made available to a parent of the child on request taking into consideration any court order about the release of information concerning the child to the parent.

When ceasing to be engaged by or registered with your approved provider you must provide all the documents referred to in the list above to your approved provider.

Philosophy

The development of a statement of philosophy helps guide the way service operates and forms the foundation of and guides the service decisions, policies and practices and assists the service to develop a consistent approach. A written philosophy also informs educators and families about the unique qualities of the service and how decisions are made.

Policies and procedures

Your approved provider must ensure that the service has in place policies and procedures as set out in the table below.

The policies and procedures must be available at your residence or approved venue and readily accessible by all educators, staff, volunteers and families.

Your approved provider must also ensure you are familiar with and follow these policies and procedures. The policies and procedures should be informed by the service’s philosophy statement.

When making any changes to policies or procedures your approved provider must ensure that parents of children enrolled at the service are notified at least 14 days before the changes are made.

It is recommended that when the approved provider makes changes to policies or procedures that family daycare educators and families are consulted.

The following table contains the policies and procedures that must be in place at a family daycare service.

Health and Safety	Nutrition, food and beverages, dietary requirements
	Sun protection
	Water safety, including during any water based activities
	Administration of first aid
	Incident, injury, trauma and illness procedures
	Dealing with infectious diseases
	Dealing with medical conditions in children
	Emergency and evacuation
	Delivery of children to and collection of children from the premises
	Excursions
	Providing a child-safe environment

Staffing	A code of conduct for staff
	Determining the responsible person present at the service
	The participation of volunteers and students on practicum placements
	Interactions with children
	Enrolment and orientation
	Governance and management of the service, including confidentiality of records
	The acceptance and refusal of authorisations
	Payment of fees and provision of a statement of fees charged by the service
	Dealing with complaints
	Assessment, approval and reassessment of approved family daycare venues and residences
	Engagement or registration of family daycare educators
	Keeping of a register of family daycare educators
	Monitoring support and supervision of family daycare educators
	Assessment of family daycare educators, family daycare educator assistants and persons residing at family daycare residences
	Visitors to family daycare residences and approved venues while education and care is being provided
	The provision of information, assistance and training to family daycare educators
	The engagement or registration of family daycare educator assistants

Prescribed information to be displayed

You must ensure that the prescribed information, listed in the table below, is displayed and visible from the main entrance to your residence or approved venue. Your approved provider will assist you in achieving this.

Provider approval	Name of the approved provider
Provider approval	Provider approval number
Service approval	Name of the approved service
	Service approval number
	Any conditions on the service approval
Nominated Supervisor	Name of the nominated supervisor
Service rating	Current ratings for each Quality Area in the National Quality Standard
Overall rating of the service	Where a service has not been assessed and rated or is yet to receive its final rating, they must display ‘Provisional – not yet assessed under the National Quality Framework’
Service or temporary waivers	The elements of the National Quality Standard and/or National Regulations that have been waived
	The duration of the waiver
	Whether the waiver is a service waiver or a temporary waiver
Service operation	Days and hours of operation
	Name and phone number of the person who can be contacted to receive a complaint
	Name of educational leader
	Contact details for the Regulatory Authority
Health and Safety	If applicable, a notice stating that a child at risk of anaphylaxis is enrolled at the service
Health and Safety	If applicable, a notice of an occurrence of infectious disease at the service

Key operational requirements

Educational program and practice

The curriculum or program is the child’s whole experience. It includes interactions, experiences, activities, routines and events.

This definition means that educators need to think about, pay attention to, plan for and evaluate all of the children’s experiences in the service, from the time they arrive until they go home. Educators need to plan the children’s program but things will happen that are unplanned, and children will learn from these spontaneous events too.

Programs

Your approved provider will work with you in developing an educational program for each child being educated and cared for by you.

The program must be:

based on an approved learning framework
delivered in a manner that accords with the approved learning framework
based on the developmental needs, interests and experience of each child
designed to take into account the individual differences of each child.

The approved learning frameworks in Victoria include the following learning frameworks:

Belonging, Being and Becoming: Early Years Learning Framework for Australia (for children 0-5)
My Time, Our Place: Framework for School Age Care in Australia (for school-age children)
Victorian Early Learning and Development Framework (for children 0-8).

These three documents are aligned with and complement the five learning outcomes for all children which are:

children have a strong sense of identity
children are connected with and contribute to their world
children have a strong sense of wellbeing
children are confident and involved learners
children are effective communicators.

Documentation of child assessments or evaluations

Every service needs to have in place a system for assessing each child’s learning in an ongoing way. As with program planning formats, there is no one best or right way to collect this information. However, all effective ways of assessing children’s learning share certain characteristics, including the following:

each child’s learning is assessed
as educators become aware of information worth recording, they record it. This means that there may be several notes about a child one day and then no notes for a few days. This system of recording what is significant is better than having a set time for recording something about each child
records may take the form of ‘snippets’ or informal notes
at designated intervals, for example, every two months, educators record a summary or synthesis of the child’s learning and development
recorded information links to the five learning outcomes in the Early Years Learning Framework and the Victorian Early Years Learning and Development Framework
educators critically reflect on the meaning and implications of what they learn about children and how the program can support each child’s learning and development most effectively.

Educators’ assessments of children’s learning inform the program that is planned and delivered.

The approved provider will assist you in the documentation of assessments and evaluations.

For children who are preschool age and under, this documentation must include:

assessments of the child’s developmental needs, interests, experiences and participation in the educational program
assessment of the child’s progress against the learning outcomes of the educational program.

For children who are over preschool age, this documentation should focus on evaluations of the child’s wellbeing, development and learning.

In preparing the documentation consideration should also be given to the period a child is educated and cared for by the service (for example, full-time or part-time attendance), how the documentation will be used by the educators and ensuring the documents are easily understandable by parents of the child.

Some services may choose to produce portfolios or learning journals as a way of documenting assessment and progress towards learning outcomes. If so, these must include an analysis of children’s learning to meet the requirements of the National Regulations.

Information for parents

Information about the educational program must be displayed at your residence or approved venue.

The following information must be given to a child’s parents when requested:

information about the content and operation of the educational program so far as it relates to their child
information about their child’s participation in the program
a copy of assessments or evaluations about their child.

Children’s health and safety

All children have the right to experience quality education and care in an environment that provides for their safety, health and wellbeing.

Fundamental to this is to ensure that routines, activities and experiences support children’s requirements for health, nutrition, sleep, rest. This should be evidenced by the service’s policies and procedures that are in place about healthy eating, children’s safety, dealing with any injury or illness, and preventing harm to children.

Health, hygiene and safe food practices

To minimise risks to children you must:

implement adequate health and hygiene practices
have in place safe practises for handling, preparing and storing food.

Food and beverages

You must ensure that children:

have access to safe drinking water at all times
are offered food and beverages regularly throughout the day.

If you provide food or beverages to children you must ensure that the food or beverages provided:

are nutritious and adequate in quantity
have regard to the dietary requirements of the child taking into account each child’s growth and development needs and any specific cultural, religious or health requirements
If you provide food and beverage (other than water) you must ensure that a weekly menu is displayed and accessible to parents and accurately describes the food and beverage provided.

Particular attention needs to be paid to storing and reheating food brought from the child’s home.

Sleep and rest

You must take reasonable steps to ensure that children’s needs for sleep and rest are met, having regard to each child’s age, development and needs. This supports element 2.1.2 of the National Quality Standard where each child’s comfort is provided for and there are appropriate opportunities to meet each child’s needs for sleep, rest.

Tobacco, drug and alcohol-free environment

You must ensure that children are provided with an environment that is free from the use of tobacco, illicit drugs and alcohol.

While caring for children you must not consume alcohol or be affected by alcohol or drugs (including prescription medication) to impair your capacity to provide education and care to the children.

Exposure to tobacco smoke poses major health risks for both children and adults. Strategies should be developed to ensure the safety of the children, while still recognising the rights of the educator’s family. You might suggest a space outside the residence or approved venue where other household members and visitors may smoke. Consideration should also be given to the safe storage of items including ashtrays, cigarette lighters and matches.

Child protection

The approved provider must ensure that all educators and staff at the service who work with children are aware of the current child protection law and understand the obligations they have under that law.

Your approved provider will ensure that you are aware of child protection law and your obligations through training, in house workshops or online training.

Information regarding child protection produced by the Department including an online training package can be found at Child Protection Protocol.

Incidents, injury, trauma and illness

Policies and procedures must be in place at the service if a child is injured, becomes ill or suffers a trauma. These policies and procedures must be followed and include the requirement that a parent is notified as soon as practicable, but no later than 24 hours after the incident.

You must keep a record of any incident, injury, trauma or illness that occurs. Information should be recorded as soon as practicable, but no later than 24 hours after the incident, injury or trauma or onset of the illness.

Serious incidents

The Department must be notified of any serious incidents at an education and care service. Your approved provider will work with you to ensure this occurs.

A serious incident includes:

the death of a child while attending a service, or following an incident while attending a service
any incident involving serious injury or trauma to, or illness of a child while being educated and care for by an education and care service:

for which a reasonable person would consider required urgent medical attention from a registered medical practitioner
for which the child attended, or ought reasonably to have attended, a hospital

an incident at the service premises where the attendance of emergency services was sought or should have been sought
if a child:

appears to be missing or cannot be accounted for
appears to have been taken or removed from the service premises in a way that breaches the National Regulations
is mistakenly locked in or locked out of any part of the service premises.

Complaints

Your approved provider must have in place policies and procedures for dealing with complaints. This includes processes in place to ensure that all grievances and complaints are addressed, investigated fairly and documented promptly.

Furthermore, the name and telephone number of the person to whom complaints can be addressed must be displayed at your residence or approved venue. Your approved provider will assist you with this requirement.

The Department must be notified in writing within 24 hours of any serious incidents and complaints about a family daycare service as follows:

any serious incident
complaints alleging:

the safety, health and wellbeing of a child was or is being compromised while that child or children is or are being educated and cared for by the appro provider
the National Law or National Regulations has been contravened.

Complaints from any person can also b made directly to the Department where the above circumstances are alleged.

Infectious diseases

If there is an occurrence of infectious disease at a residence or approved venue it must be ensured that reasonable steps are taken to prevent the spread of the infectious disease. Additionally, a parent or an authorised emergency contact of each child must be notified of the occurrence as soon as practicable.

First aid kits

You must keep a suitable first aid kit at the residence or approved venue that is easily recognisable and readily accessible to adults. First aid kits should also be taken while on excursions, routine outings or emergency evacuations.

Medical conditions

To assist you if you have a child with a medical condition in your care, see Children with medical conditions attend education and care services.

The policy must set out practices about the following:

the management of medical conditions including asthma, diabetes or a diagnosis that a child is at risk of anaphylaxis
informing the nominated supervisor and staff members of, and volunteers at, the service of practices about managing those medical conditions
if a child enrolled has a specific health care need, allergy or relevant medical condition, procedures requiring parents to provide a medical management plan
requiring the development of a risk minimisation plan in consultation with the child’s parents
requiring the development of a communications plan for staff members and parents.

Staff members including family daycare coordinators, educators and volunteers must be informed about the practices to be followed.

Your approved provider must ensure that a copy of the medical conditions policy document is provided to the parent of a child enrolled at the service if the provider is aware that the child has a specific health care need, allergy or other relevant medical condition.

Where a child has been diagnosed as at risk of anaphylaxis, a notice stating this must be displayed at the residence or approved venue.

Administration of medication

You must ensure that if medication is administered to a child, its administration is authorised and that it is administered by the details below.

Medication may be administered without authorisation in the case of an anaphylaxis or asthma emergency. The educator must ensure that as soon as practicable a parent of the child or emergency services are notified.

The medication must be administered:

from its original container, bearing the original label with the name of the child it is to be administered to and before the expiry or use-by date
by any instructions attached to the medication or provided by a registered medical practitioner
if prescribed by a registered medical practitioner it should also bear the name of the child to whom the medication is to be administered
for family daycare services there is no requirement for a second person to check the dosage and witness the administration of the medication.

An approved provider may permit a child over preschool age to self-administer medication.

You must keep a medication record for each child being educated and cared for to whom medication is to be administered.

Emergency procedures

Your approved provider will meet with you to develop and rehearse emergency procedures with the children in your care.

A risk assessment will be conducted by your approved provider to identify potential emergencies that are relevant.

The emergency and evacuation procedures must be rehearsed every three months and those rehearsals must be documented.

A copy of the emergency and evacuation floor plan and instructions must be displayed in a prominent position near each exit at the residence or approved venue. Your approved provider will assist you with your emergency procedures.

Managing bushfire risks

An additional condition has been placed on the service approval for all Victorian family daycare services that states that on declared Code Red days in the relevant Bureau of Meteorology district family daycarers must not provide education and care for children at any residence or approved venue in a high-risk location.

Your approved provider will notify you if you have been identified as being located in a high risk location. You must not operate on days in which the relevant Bureau of Meteorology District which your residence or approved venue is located, has been deemed to be Code Red. This information will normally be communicated in the media or can be sourced from the Country Fire Authority website at CFA.

However, it should be expected that your approved provider will notify you on the day before the expected Code Red day. It is then your responsibility to notify the parents of the children expected to be in your education and care for the next day that you will not be operating.

Further information can be obtained from the factsheet found at Fact sheets and resources.

Telephone or other communication equipment

You must ensure that you have ready access to an operating telephone or other similar means of communication to enable immediate communication to and from parents and emergency services at all times you are providing education and care to children.

Means of communication can include fixed-line telephone, mobile phone, satellite phone, 2-way radio, video conferencing

Adequate supervision of children

There are known risks to children’s safety when they are not adequately supervised. You must ensure that the children being cared for by yourself are adequately supervised.

You should know where children in your care are and what they are doing at all times. This does not mean that they are within sight at all times but you should be able to respond immediately to each child’s individual needs and intervene to protect a child from hazards or harm.

Some children may be playing in different parts of your home or approved venue and you will need to consider how these children will be supervised.

The adequacy of supervision should be determined by a range of factors including:

the number, ages and abilities of children
each child’s current activity
areas where children are playing, in particular, the visibility and accessibility of these areas
risks in the environment and experiences provided to children
your knowledge of each child and each group of children.

Collection of children

You must ensure that a child who is being educated and cared for at your home or approved venue does not leave the residence or venue unless:

a parent or authorised nominee collects the child
a parent or authorised nominee provides written authorisations for the child to leave the premises
a parent or authorised nominee provides written authorisation for the child to attend an excursion
the child requires medical, hospital or ambulance treatment, or there is another emergency.

Excursions and regular outings

Excursions are outings organised by yourself when the children leave your residence or an approved venue in your company. A routine outing is a type of excursion undertaken regularly. A regular outing means a walk, drive or trip to and from a destination that you visit regularly for example picking up and dropping off children at school. The circumstances relevant to a risk assessment will be the same on each outing.

Excursions, including regular outings, provide valuable opportunities for children to explore the wider community and extend the educational program. Educators and approved providers must be mindful of additional risks that may be present. Excursions must be conducted in a way that:

ensures the safety, health and wellbeing of the children being educated and cared for by the service
meets the educational and developmental needs of the children being educated and cared for by the service.

Each time a family daycare educator takes children outside the family daycare residence or approved venue they will need to consider whether the excursion is a regular outing.

If an excursion is a regular outing authorisation is required every 12 months. However, it is advisable to obtain authorisations in these circumstances more regularly. For an excursion written approval must be given before the child attends the excursion.

You as an educator must carry out a risk assessment for the proposed excursion or regular outing. The risk assessment must be available at the service before authorisation from parents for their child to go on the excursion is sought.

The risk assessment must identify and assess the risks that the excursion may pose to the safety, health or wellbeing of any child being taken on the excursion, and detail strategies for minimising and managing those risks. When taking a child on an excursion every aspect of the environment must be considered at each stage of the excursion to make sure that risks have been identified and addressed.

The risk assessment must consider:

the proposed route and destination for the excursion
any water hazards and risks associated with water-based activities
the method of transport
the number of adults and children involved in the excursion
given the risk/s posed, the number of educators or other responsible adults that is appropriate to provide supervision and whether any specialised skills are required to ensure children’s safety
the proposed activities
the likely length of time of the excursion
the items that should be taken on the excursion.

Authorisations from parents

A child must not leave a residence or approved venue unless authorisation from parents has been given. In the case of an excursion or routine outing this authorisation must include:

the child’s name
the reason the child is to be taken outside the residence or approved venue
a description of the proposed destination for the excursion
the method of transport to be used for the excursion
the proposed activities to be undertaken by the child during the excursion
the period the child will be away from the premises
the anticipated number of children likely to be attending the excursion
the anticipated ratio of educators attending the excursion to the anticipated number of children attending the excursion
the anticipated number of staff members and any other adults who will accompany and supervise the children on the excursion
that a risk assessment has been prepared and is available at the service.

Additional information on excursions and routine outings can be found at Excursions and routine outings.

Physical environment

The physical environment plays a critical role in keeping children safe; reducing the risk of unintentional injuries; contributing to their wellbeing, happiness, creativity and developing independence; and determining the quality of children’s learning and experiences.

Your approved provider will conduct an assessment of the physical environment at your residence or approved venue before children are educated and cared for and at least annually.

A list of matters that will be considered as part of the assessment can be found above at "family daycare residence or approved venue".

Protecting children from harm and hazards

You must ensure that every reasonable precaution is taken to protect a child in your care from harm and any hazard likely to cause injury.

Furthermore, the same obligations are placed on your approved provider to ensure that children are protected from harm and any hazard likely to cause injury.

Examples of how a hazard may arise include but are not limited to:

Inappropriate placement of furniture and equipment indoors and outdoors
Inadequate fencing, gates and locks
Broken, worn or dirty equipment furniture or facilities
Lack of rails, guards and other safety fittings
The presence of toxic plants and materials in areas accessible to children
Activities being undertaken by children without adequate supervision or assistance
Inadequate cleaning and maintenance of residence or approved venue
Poor understanding of a child’s medical or dietary requirements
Inadequate procedures for storing and administering medication.

Nappy change

Children who wear nappies must be changed safely and hygienically. Wet and soiled nappies cause discomfort for children and can lead to skin inflammation such as nappy rash.

If a changing table is being used you should take care to ensure that children are not likely to fall. Change tables should be sturdy and have suitable protections such as a child safety harness and smooth, raised edges at all sides. During nappy change, a child should never be left alone on the changing table and physical contact should always be maintained with the child.

Washable changing mats should be cleaned after every use. Soiled and wet nappies should be immediately disposed of, or kept in covered storage to be washed later. You should also ensure that your hands are thoroughly washed after nappy changing to prevent cross-contamination with food and other items.

Your approved provider can assist you to make sure that your nappy-changing facilities and practices are safe and hygienic.

Toilets and washing facilities

Children in family daycare must have access to an adequate and age-appropriate toilet, washing and drying facilities.

For young children, this might mean access to toilet training equipment such as potties, junior toilet seats or a firm non-slip step to assist children’s access to toilets, washing and drying facilities.

Your approved provider will assist you to make sure toilets and hand-washing facilities in your home or approved venue are safe and appropriate for the children in your care.

Nappy changing and toileting rituals are also valuable opportunities to promote children’s learning, meet individual needs and develop strong relationships with children. Having their needs met in a caring and responsive way builds children’s sense of trust and security – which relates strongly to the Early Years Learning Framework.

Relationships with children

Appropriate discipline

The term ‘discipline’ is often associated with punishment and modifying child behaviour. You must not use any form of corporal punishment or use discipline that is unreasonable in the circumstance towards any child who you are educating and caring for. You should use positive behaviour guidance techniques to guide children’s behaviour.

Examples of corporal punishment and unreasonable discipline include (but are not limited to):

Hitting or slapping
Dragging a child by the arms or legs
Force-feeding
Depriving a child of food or drink
Yelling at or making fun of a child
Shaking a child
Humiliating a child
Locking up or otherwise unreasonably restraining a child

Interactions with children

Children attending your service should be educated and cared for in a way that:

encourages the children to express themselves and their opinions
allows the children to undertake experiences that develop self-reliance and self-esteem
maintains at all times the dignity and rights of each child
gives each child positive guidance and encouragement toward acceptable behaviour
has regard to the family and cultural values, age, and physical and intellectual development and abilities of each child being educated and cared for by the service.

Relationships in groups

Children being educated and cared for should be given opportunities to interact and develop respectful and positive relationships with each other, with you and volunteers at the service.

This will be achieved by having regard to the size and composition of the groups in which children are being educated and cared for.

Collaborative partnerships with family and communities

Learning outcomes are most likely to be achieved when educators work in partnership with families and communities.

Access for parents

You must not prevent a parent of a child from entering the residence or approved venue at any time that the child is being educated and cared for by you unless:

permitting a parents entry would:

pose a risk to the safety of the children and staff of the education and care service
conflict with any duty of the educator under the law

you reasonably believe that permitting the parent’s entry would contravene a court order.

There is no requirement for your approved provider to have policies about access to children. However, your approved provider may develop policies about access to children to provide clarification to pare t of the circumstances in which they may deny access. In addition, your approved provider may require that a record of a decision to refuse access to parents is k and for you to notify them if this occurs.

Notifications

Family daycare educators

You must advise your approved provider of:

any proposed renovations to your residence or approved venue
any changes to your residence or approved venue that may affect the matters considered as part of the assessment of the premises – for example, acquiring a pet
any other changes to your residence or approved venue that will affect the education and care provided to children at the service
any new person aged 18 years or over who resides, or intends to reside, at your residence
any circumstances relating to a person who has been previously considered by the approved provider that may affect whether the person is a fit and proper person to be in the company of children.

Assessment, monitoring and compliance

Authorised officer

The Department appoints authorised officers to assess, monitor and enforce compliance with the National Law and National Regulations. An authorised officer will carry an identity card issued by the Department whenever the officer is exercising their functions under the National Law. They will show the identity card before and at any time when asked to do so while exercising any power of entry under the National Law.

Assessment and rating

The key to the National Quality Framework is continuous quality improvement. Authorised officers from the Department are responsible for assessing and rating approved providers against the National Quality Standard, National Law and National Regulations.

The approved provider must ensure that a Quality Improvement Plan is prepared for the service which must:

include an assessment of the quality of the practices of the service against the National Quality Standard and the National Regulations
identify any areas that the approved provider considers may require improvement
contains a statement of the philosophy of the service.

The Quality Improvement Plan must be reviewed and revised by the approved provider at least annually and at any time as directed by the Department.

As part of the assessment and rating process of a family daycare service, an authorised officer will visit the principal office of the family daycare service and one or more residences or approved venues.

During the assessment of the service the Department must consider:

the current Quality Improvement Plan
any rating assessment history of the service
the service’s history of compliance with the National Law and National Regulations.

Following an assessment visit, approved providers receive an assessment report, a rating against each of the seven quality areas and an overall rating. These ratings must be displayed by each service and are published on the ACECQA and the MyChild websites. The ratings are:

Excellent (by application to ACECQA)
Exceeding National Quality Standard
Meeting National Quality Standard
Working Towards National Quality Standard
Significant Improvement Required

Assessment and rating visit

At an assessment and rating visit, you should carry on with your usual daily practice. The authorised officer will conduct the visit in a way that ensures their actions minimise disruption as much as possible.

During the visit, the authorised officer will follow a standard process to gather the evidence required to assess and rate the service.

You can expect the authorised officer to:

observe what children, families, educators, coordinators and staff members are doing
talk with the key contact person, educators, coordinators, family daycare educator assistants or staff members about the practices within the service
look at documentation required by the National Law and National Regulations and other documentation as evidence to support particular practices at the service.

Additional information on the assessment and rating process.

Monitoring compliance

The Department monitors compliance through unannounced compliance visits, assessment and rating visits and the investigation of serious incidents and complaints.

Compliance visits are generally unannounced and assess service compliance against the National Law and National Regulations.

Investigations

Investigations are conducted when the Department is notified of a serious incident or a complaint where there is an allegation:

that the safety, health or wellbeing of a child or children being educated and cared for by the service may have been compromised
of a contravention of the National Law or National Regulations.

An investigation may include all or any of the following:

an investigation compliance visit
collection of relevant documentary evidence
taking statements from witnesses, parents, other relevant persons
interview of the approved provider, educator and any other person(s) directly involved in the alleged incident
collection of evidence from other relevant sources.

Compliance actions

Where there is serious and/or ongoing non-compliance with the National Quality Framework the Department may take compliance action against the approved provider and/or the family daycare educator. There is a range of actions available to the Department to enable appropriate and proportionate responses to non-compliance about family daycare.

Enforceable undertaking

If a person has allegedly breached the National Law or National Regulations, the Department may enter into a written agreement where the person agrees to take a certain action, or refrain from taking a certain action, to comply with the National Law or National Regulations.

Compliance direction

A compliance direction is a written enforcement notice that directs an approved provider to take certain steps to comply with a provision of the National Regulations, within a specified timeframe.

Compliance notices

A compliance notice is a direction from the Department to the approved provider to take certain steps within a specified period to comply with the provision contained in the National Law and National Regulations. It is an offence under the National Law to fail to comply with a compliance notice.

Prohibition notice

The Department may issue a prohibition notice to a person if it considers that there may be an unacceptable risk of harm to a child if the person was allowed to provide education and care to a child.

Notice to suspend a family daycare educator

The Department may issue a notice directing an approved provider to suspend education and care provided by a family daycare educator, if the Department is satisfied that because of the conduct of, or the inadequacy of the service provided by, a family daycare educator that:

the approved provider or nominated supervisor is not compliant with the National Law or National Regulations
there is a risk to the safety, health or wellbeing of the children at the service.

Emergency action notice

If the Department is satisfied that an approved provider is operating in a way that poses (or is likely to pose) an immediate risk to the safety, health or wellbeing of children being educated and cared for by that service, the Department may direct the service to take certain steps to remove or reduce the risk within a specified time frame.

Emergency removal of children

If the Department considers on reasonable grounds, that there is an immediate danger to the safety or health of a child or children being educated and cared for, the Department may remove or cause the removal of, the child or children from the premises. The Department may be assisted by persons as reasonably required including police officers. They may enter the premises and if necessary remove the children using reasonable force. The child’s parents must be notified immediately by the Department.

Suspensions or cancellations of provider, service approval or supervisor certificate

The Department may suspend or cancel a provider approval, service approval or supervisor certificate under several circumstances.

Offences under the National Law and Regulations

The National Law and Regulation sets out a range of higher-order offences. Most offences apply only to the approved provider as the person with the overall responsibility for ensuring that the approved service complies with the National Law and National Regulations. However, in limited circumstances, some offences apply to nominated supervisors, family daycare educators, or staff members based on the person’s control over the particular action or omission.

There are several possible offences by family daycare educators; these are set out in the following table.

For more information

This guide provides a broad range of information regarding your obligations under the National Law and National Regulations and regarding the roles and responsibilities of the Department and your approved provider. If you would like further information regarding any of the topics covered in this guide or any other obligations you may have as an educator, please contact your approved provider.

Additional details about your responsibilities and obligations under the National Quality Framework can be found in the National Law and National Regulations at National Quality Framework.

The independent statutory authority ACECQA has further information and resources available which is contained on its website at ACECQA. Additionally, ACECQA can be contacted on enquiries@acecqa.gov.au

The Department also has further information and resources available regarding education and care services on its website at Early Childhood.

Regional offices of the Department can be contacted for assistance. Contact details for Regional Offices can be found at Contact details.

Furthermore, assistance can be sought from the Children’s Services Regulations Enquiry Line on 1300 307 415 or licensed.childrens.services@edumail.vic.gov.au

Offence	Reference
Claim to be a Certified Supervisor without a Supervisor Certificate	section 132
Inadequate supervision	section 165
Inappropriate discipline	section 166
Fail to protect children from harm and hazards	section 167
Fail to meet minimum staffing requirements	section 169
Allow the unauthorised person to remain on-premises	section 170
Fail to comply with a direction to exclude an inappropriate person	section 171
Fail to keep enrolment and other documents	section 175
Obstruct an authorised officer	section 207
Fail to assist an authorised officer	section 208
Destroy or damage notices or documents	section 209
Impersonate an authorised officer	section 210
Fail to comply with notice or requirement	section 217
Hinder or obstruct Regulatory Authority	section 218
Health and hygiene practices and safe food practices	regulation 77
Access to safe drinking water and regular food and beverages	regulation 78
Service providing food and beverages	regulation 79
Weekly menu	regulation 80
Sleep and rest	regulation 81
Tobacco, drug and alcohol-free environment	regulation 82
Staff members not to be affected by alcohol and drug	regulation 83
First aid kits	regulation 89
Administration of medication	regulation 93
Children leaving the education and care service premises	regulation 99
The risk assessment must be conducted before the excursion	regulation 100
Authorisation for excursions	regulation 102
Access for parents	regulation 157
Children are not alone with visitors	regulation 166
Prescribed enrolment and other records to be kept by family daycare educator	regulation 178
Confidentiality of records kept by family daycare educator	regulation 182