Working in ECIS

Information for Early Childhood Intervention Services (ECIS) professionals and service providers. Includes practitioner competencies, service standard guidelines and incicent and complaint reporting processes.

Practitioner competencies

The Department funded Early Childhood Intervention Association Inc. (Victorian Chapter) to develop competencies for early childhood intervention practitioners, to:

  • underpin high-quality service provision for young children with a disability or developmental delay and their families
  • link with professional development opportunities for the early childhood intervention workforce
  • describe the skills, knowledge, values and belief sets of capable early childhood intervention practitioners.

Service standards

Service providers in Victoria funded by the Department to provide ECIS are required to comply with the:

  • service agreement (and service agreement monitoring kit)
  • regional monitoring by Department personnel.

Guide for service providers

Information for Early Childhood Intervention Service Providers, see:

Regional services

ECIS are provided by non-government early childhood intervention agencies and the Department’s Specialist Children’s Services teams in each region.

Incident reporting

The safety of clients is fundamental to quality service delivery.

All funded ECIS providers and NDIS registered providers of Early Childhood Supports who hold Victorian Approved NDIS Provider status must comply with the Department's Incident Management Reporting Guidance for ECIS.

Where providers are required to report an incident to the Department, the Incident Report Form for Funded Service Providers should be used.

Why you need to report an incident

The reason for reporting incidents is to:

  • manage harm and risk
  • learn from incidents, and if possible
  • prevent their recurrence.

Reporting enables providers to detect problems and situations that could have been avoided and make the changes to reduce the likelihood of the incident, or a similar incident, occurring in the future.

Complaints procedure

All funded ECIS providers and NDIS registered providers of Early Childhood Supports who hold Victorian Approved NDIS Provider status, must have a simple written complaints process available to families and service users.

The written advice should state:

  • who complainants need to speak to about a complaint
  • how the organisation will respond
  • how to take a complaint further

The name and the telephone number of the person who deals with complaints should be displayed at the entrance to the service.

Record of complaints

The service should maintain a record of all complaints and their outcomes.

Information regarding complaints processes for early childhood services including templates for provider can be found in the service agreement information kit for funded organisations.

See: complaints management

More information

For more information on making complaints, see: complaints information