Interpreter services

​A free service is available for eligible providers to access telephone, video and on site interpreting services. Find out how to access the services available.

The Department has a contract with the Victorian Interpreting and Translation Service (VITS) to provide interpreting services. All interpreters are qualified and accredited.

Eligible services

Eligible services who can access VITS include:

  • all Department funded early childhood services who do not receive direct funding for language services
  • all Victorian government schools
  • support services funded by the Department.

For more information, see: Interpreting and translating guidelines

Interpreting services available​

On-site interpreter

This service is free. Bookings should be made in advance.

Book an on-site interpreter

Interpreters can be booked through:

Bookings should be made as early as possible.

More information

How to work with an onsite interpreter

Telephone interpreters

VITS also provides a  telephone interpreting service that is available 24 hours a day, seven days a week.

Telephone interpreting may not be appropriate in some circumstances or if an interview is likely to be longer than 60 minutes.

Instructions for using the telephone interpreter service

The following information guides you through using the service:

Alternatively, call VITS on 03 9280 1955 for more information.

Video services

VITS can also offer video interpreting services. Contact them on 03 9280 1955 for more information.

Identify the language

The following list will help you identify the language so you can book the correct service.

Language identifier

Work with AUSLAN and deaf interpreters

How to work with AUSLAN and deaf interpreters

More information

For accessible versions of all documents on this page, contact Dijana Krstevski on (03) 9651 3379.

Government standards and guidelines

TheVictorian Office of Multicultural Affairs and Citizenship (OMAC) has created a series of standards and guidelines for improving the way we use these types of services.

For more information, see: OMAC Standards and Guidelines


VITS has been contracted by the Department to provide interpreting services until the end of 2018.