Unlock a Student’s eduPass Account 
Welcome to the eduPass e-learning course Unlock a Student’s eduPass Account. 

In this module you will learn how to Unlock a Student’s eduPass Account for a student for whom the self service password reset (referred to as SSPR) function has been locked for security reasons. 

Slide 1
Unlocking a Student’s eduPass Account

To access eduPass, navigate to https://edupass.education.vic.gov.au/UserPortal and log in with your Department username and password.

A student may become “locked out” of the eduPass Password Reset function because too many attempts to access their account with an incorrect password have occurred within a 30 minute timeframe. When the account is unlocked from password reset, the student will be able to use the self-service password reset function again.

Note: To unlock a student’s account you can use either the left hand menu or the centrally placed link.

Click on the Unlock a Student from Password Reset link.  

Slide 2

Click on the Manually-managed Members tab. 

Slide 3

Click on the Browse icon for Members to Add.  

Slide 4

Click on the Search within drop-down arrow.  

Slide 5

Select All Students - SSPR Locked.  

Note: SSPR stands for self-service password reset; this includes the PIN and secret questions and answers that the student set up at registration.

Slide 6

Tip: Because you have selected All students - SSPR Locked in the Search within field, all students who have been locked out will be returned.

Click on the Search button.   

Slide 7
In this example, Damian Duff has been locked out of the password reset facility for his account because one of his friends has been trying to hack the account and has tried to change the password more than 25 times in 30 minutes. The password reset feature has been locked.

(Note: Damian can still access the account if he knows his password) 

Select Damian Duff.  

Slide 8

Click on the OK button.  

Slide 9

Click on the OK button.  

Slide 10

Click on the Submit button.  

Slide 11

Damian will now be able to access password reset (self-service) facility.

Slide 12

Congratulations! You have completed this module.

In this module you learnt how to Unlock a Student’s eduPass Account for Self Service Password Reset.  

If you require further help, log a service request with the Service Desk via the IT Service Gateway on http://servicedesk.education.vic.gov.au