eduPass for community members

Registering as a member of the community allows you to request or be granted access to Department applications and resources.

Requests can be on an individual basis or on behalf of an organisation.

Some links below will take you to a secure website requiring a user ID and password.

Fastcard instruction guides

Frequently asked questions

What is eduPass?

eduPass allows you to register, set up and manage your password, secret questions and answers, and other details. It is your pass to the Department’s services, giving you entry into the secure systems and applications you’re granted access to.

What will I use eduPass for?

You can use the eduPass system to:

  • Register an account to gain access to secure systems and applications
  • Reset your password if you forget it
  • Change your password or
  • Change your secret questions and answers
I have forgotten my eduPass UserID.

You would have received an email containing your UserID and a temporary password when you first registered for eduPass. You can have your UserID sent to you again by visiting Forgotten UserID and entering your registered email address. You cannot change your UserID.

I have forgotten my eduPass password.

If you remember your UserID and the answers to the security questions you set up when you first used eduPass, you can reset your password. Enter your UserID, and type in the displayed security code. You will then need to answer 2 of your secret questions and provide your 4 digit PIN in order to choose a new password.

I have forgotten my eduPass password and can't remember my eduPass secret answers and PIN.

Contact your Organisation Administrator or Application Administrator and ask them to reset your password. The Administrator will be able to give you a temporary password to log in to eduPass. Note that you will then be prompted to set up your secret questions/answers and a 4 digit PIN and to choose a new password. You may not be able to access your applications until you have completed these additional security steps.

When will I have to change my password?

eduPass will require you to change your password:

  • the first time you log in to eduPass with a temporary password.
    We email you a temporary password when you first register for eduPass, and an Administrator will tell you a temporary password if you request them to reset your password. In both cases, you will need to log in to eduPass where you will be prompted to set up your secret questions/answers, a 4 digit PIN and choose a new password. You may not be able to access your applications until you have completed these additional security steps.
  • if you have forgotten your password.
    We cannot recover your old password, but if you can answer your secret questions, you can reset your password.
  • every 12 months.
    eduPass will email you telling you when your password is about to expire. Either before or after your password expires, you can reset your password.
What should I do if I've forgotten my security questions or answers?

If you know your password, you can log in to eduPass and go to "My Account" to change your secret questions and answers, as well as your PIN.

How do I change my personal details?

If you know your password, you can log in to eduPass and go to "My Account" to update your details

What is an Organisation Administrator?

Each Organisation in eduPass may have one or more users who take responsibility for managing the access of all users within their organisation. Organisation Administrators can invite new users, extend the access of existing users and reset user passwords.

How can I find out my Organisation Administrator?

If you don't know who the Organisation Administrator is for your organisation, or if your Organisation Administrator has left, please contact the DEECD Service Desk.

I need access to several applications. Do I need to register for multiple eduPass accounts? What if I belong to more than one organisation?

Your eduPass account belongs to you personally. In fact, eduPass will prevent you from registering more than one account using the same email address. Invitations to access applications or to join organisations will all be connected to your account when you accept the invitation. You can then use the same UserID and password to gain entry to any application you have access to.

How do I register and use eduPass for the first time?

You will receive an invitation to an application or you can register directly through the eduPass portal.

How long does it take to register?

Full registration takes about 10 minutes. Once completed it may take up to 24 hours for your access to be granted.

Does it matter if I don't register?

Yes, DEECD applications and systems (like secure websites not open to the general public), are not accessible until you register.

Who can help me with registration?

Please contact DEECD Service Desk for any difficulties with registration.

What if my computer is disconnected in the middle of registration? Will my details be saved?

No. You need to complete all steps in one sitting to successfully register. If you are disconnected or cancel the process before finishing, the information you entered won’t be saved. You can cancel registration at any time, but you’ll need to start from the beginning again. Registration takes about 10 minutes.

What should I do if I think someone else has logged on as me?

Tell your Organisation Administrator immediately if you have any concerns about the security of your account. If you think someone is logged on as you, then your password, PIN or secret questions might be compromised. Change them immediately.

Why do I need a password, security questions and a PIN?

These are used to protect personal information about you and other eduPass users, particularly the students in your care. They prevent someone else from accessing your eduPass account pretending to be you.

Follow these basic rules to keep your account and information safe:

  1. Always log off or lock the computer when you leave it unattended
  2. Never let anyone else know your password or security questions and answers.
  3. If you think any of your security details have been compromised, change them immediately.
  4. Make sure no one sees your secret answers, PIN or password entered on a computer.

If you need further assistance, contact your Organisation Administrator.