Performance Indicator Program

Victoria recognises that the vocational education system needs better measures to assess the performance of individual training organisations and is committed to asking students and employers about how satisfied they are with training and letting organisations know where they are doing well and what they need to improve on.

Between 2014 and 2015 we asked over 220,000 students and 60,000 employers to tell us about their satisfaction with their Training Organisation.

So far we have heard from almost 40,000 students and 11,000 employers. The responses collected are helping the Victorian Government to develop and present RTO Performance Measures that underpin student and employer choice, to individual Registered Training Organisations (RTOs).

The 2016 programs of work aims to contact approximately 220,000 students and 100,000 employers in a census of students and employers who participated in training, or had employees’ participate training, in 2015. The RTO Employer Satisfaction Survey has, in 2016, been merged with the Victorian Skills and Training Survey (VSTE). The employers surveyed in each of these surveys are similar, and combining them makes methodological and commercial sense.

The VSTE component of the new RTO Employer Satisfaction and Skills Survey, asks a series of questions related to skills and training needs in Victorian businesses.

The aim of the RTO Performance Indicator Program is to collect data to develop and present RTO Performance Measures that underpin student and employer choice, RTO improvement, better targeted risk-based contracting, regulation and better policy.

Measures include:

  • satisfaction with training and assessment
  • the proportion of students with an improved employment status
  • the proportion of students who achieved their main reason for training
  • the proportion of students or employers who would recommend the organisation.

For summary of 2015 findings, see: Student Survey Findings Infographic (pdf - 1.21mb)

For more information about professional development in the VET sector, see: VET Development Centre

For more information, see: Victorian Skills and Training Employer Survey

For summary of 2015/2016 views about skills and training needs, see: Victorian Skills and Training Employer (VSTE) Infographic (pdf - 1,003.06kb)

Registered Training Organisations should note that:

  • From April to June 2016 we will be conducting the 2016 RTO Student Satisfaction survey and invitations to participate will be sent to over 220,000 students. We will be asking them to tell us about their satisfaction with their Training Organisations and the training they undertook in 2015.
  • There is no administration requirement from RTOs for the student and employer surveys.


How do these surveys differ from other surveys?

The surveys are designed to collect comparable data at the RTO level in a way that is not currently available through other surveys. So far this project has tested new approaches to data collection, including performance indicators, new questions, rating scales and logic based questionnaire approaches to ask different questions of different cohorts.

What are the Performance Measures?

The Performance Measures include nine satisfaction and outcome measures collected through the student survey, and three employer measures collected through the employer survey.

For a summary of the final evaluation, see:

Where can I get a copy of the surveys?

To aid longitudinal comparison, the 2015 and 2016 student instruments are alike. The 2015 and 2016 online student survey instruments are logic based and respondents viewed questions and responses depending on their circumstance. A survey summary document was prepared to provide an overview of the 2015 student survey.

For a summary of the 2015 student survey, see: Student survey summary (docx - 75.55kb). No employer survey was conducted in 2015.

To help ensure that your feedback remains confidential, the Department has engaged an external company to conduct the 2016 student survey. Following a census methodology, all students and employers will be invited to participate in this survey and will be contacted directly by a survey company. The 2016 employer skills survey is currently in development and will be available in April 2016.

I want to provide feedback about Victorian funded training but have not received a survey.

The best way to provide feedback about your Victorian funded training is to respond during the survey administration time period either by completing the survey sent to you, or responding using any device that has internet access. We will use the information that you provide to construct measures and findings that will be given as feedback to funded training organisations. All students and employers are invited to be part of the surveys and this information is based on the reported data and training records received by the Department. The Department receives data from training organisations that receive government funding or through Trainee and Apprentice information.

Complaints about the conduct of Victorian funded registered training organisations may be directed to the Victorian Department of Education and Training. For further information about this, see: Victorian Training Guarantee Contract Compliance Complaints

Not all accredited training delivered in Victoria is funded by the Victorian Department of Education and Training. Consumer complaints about other training may be registered with the Australian Government’s National Training Complaints Hotline by phone: 13 38 73 (Monday–Friday, 8am to 6pm) or by email:

How can I find out more information about this project?

Further updates about the project will be provided on this webpage as information becomes available. RTOs will be sent updates by mail or through the Skills Victoria Training System (SVTS). Any general queries about the overall project can be sent to: