Apprenticeship Support

Apprenticeship Support Officers

Apprenticeship Support Officers (ASOs) give support and guidance to all apprentices, aged 15 to 24, in the first year of their apprenticeship.

They offer advice and assistance on personal and workplace issues and work with Registered Training Organisations, Apprenticeship Network Providers and other service providers to deliver an integrated apprenticeship support service.

The ASO program aims to increase the rates of apprenticeship completion by providing targeted support to apprentices in the early stages of their apprenticeship. It is in these early stages that the apprentice is most at risk of cancelling the apprenticeship.

ASOs are located across regional and metropolitan Victoria and service areas are based on employer workplace location.

If you are an eligible apprentice, an ASO will contact you and provide their details.

If you have not yet been contacted by your Apprenticeship Support Officer or have lost their details, call 0408 072 965 to speak to a Regional Manager.

Regulatory Field Services

The Victorian Registration and Qualifications Authority (VRQA) is responsible for regulating apprenticeships and traineeships in Victoria.

Authorised Officers

Authorised officers, engaged by the VRQA, visit workplaces to talk to apprentices, trainees and their employers to help make sure the obligations under a training contract are being met.

For more information about the VRQA and authorised officers, see: Regulatory field services