Service Desk support for schools includes support for school based users of CASES21, the School Maintenance System (previously known as PRMS21), Education Maintenance Allowance (EMA), Edumail, the School Data Link System (SDLS), hardware warranties, software, WebCMS and VicSmart.The Service Desk operates Monday to Friday during school terms between 8:00 am and 5:30 pm, and during school holidays between 8.30am and 5.00pm. Service Gateway Phone: 1800 641 943 Fax: 1800 672 148 email: servicedesk@edumail.vic.gov.au
Department of Education and Early Childhood Development (DEECD)
Department of Education and Early Childhood Development
GPO Box 4367
Melbourne 3001 VIC
Phone: (03) 9637 2000
For general Department inquiries email: edline@edumail.vic.gov.au