Student and employer surveys

TAFE and further training students and employers can let us know how satisfied they are with their experience through a survey.

The Victorian employer skills survey

Making a difference in the future of training.

Over 74,000 randomly selected Victorian employees will be invited to participate in the annual Victorian employer skills survey. 

Results from the survey will be used to improve the quality of training, assisting Victorian employers in having the right people with the right skills.

All responses are confidential.

Wallis Market and Social Research have been commissioned to conduct the fieldwork for the 2018 Victorian employer skills survey.

How to participate

You will receive an invitation letter, with a survey ID number, which can be used to undertake the survey online by visiting Wallis’ Market and Social Research 

Help and further information

If you have any further questions about the survey or want to make any comments about your training experiences, contact Wallis on: phone: 1800 113 444 or email:


The Victorian employer skills survey is an annual survey that collects information from employers on the skill experiences, their business impacts, challenges and the strategies used to address them, including training.

The survey seeks to identify:

  • the impact of skills gaps on business operations and productivity
  • recruitment challenges and skills gaps faced by businessesthe effect of training on addressing skills needs
  • challenges with the quality and accessibility of training delivered by training providers.

Insights gained from the survey help  identify areas of skill demand, as well as providing information to  support and improve the Victorian training and TAFE system.

Past survey results

You can view the results from the 2017 survey by accessing an interactive dashboard and infographics.  These are broken down by 19 industry sectors across 9 Victorian regions. 

Survey background

The Victorian employer satisfaction and skills survey is an annual survey that collects information from employers on the training experiences of apprentice(s)/trainee(s), and about the training and skills needs of Victorian businesses.

The Victorian employer satisfaction and skills survey contacts:

  • Employers of apprentice(s)/trainee(s) to collect feedback on the performance of specific training providers they interacted with the previous calendar year
  • A wider set of Victorian employers to gauge recent experiences in relation to recruitment, skills needs and training. This information is used to help improve the quality and alignment of the vocational training system to industry needs. To view the summary findings from the 2017 survey, see: Victorian Employer Skills and Training Survey

Key employer outcome measures include:

  • Employer satisfaction with the training and outcomes provided by specific training providers with which they had a training relationship
  • Identifying the magnitude of current labour and skill requirements across Victorian industries and regions
  • Identifying emerging skill shortages across Victorian industries and regions.

For the 2017 results for satisfaction with training and outcomes:

The Victorian student satisfaction survey

The student satisfaction survey is conducted between March and May annually. The student satisfaction survey contacts about 200,000 students and ask about their satisfaction with:

  • training
  • assessment
  • foundation skills improvement.

The survey also asks the likelihood that the student would recommend their training organisation to family or friends.

If you have any questions about the survey, contact the Social Research Centre on:
Telephone: 1800 799 841    Email:  

Survey background

The Victorian student satisfaction survey collects informationfrom all Victorian students who completed or left the training and TAFE system in the previous calendar year.

The survey asks a range of questions, including:

  • how and why you chose the training
  • satisfaction with the training
  • your employment situation after the training
  • what further training, if any, you are currently enrolled in
  • if you didn’t complete the training, why was this the case.

Key student outcome measures include:

  • proportion of students with an improved employment status after training
  • proportion of students who would recommend the training provider
  • proportion of students who are satisfied with training provided

    Providing feedback

    The best way to provide feedback about your Victorian funded training is to respond during the survey administration time period either by completing the survey sent to you, or responding using any device that has internet access.

    We will use the information that you provide to construct measures and findings that will be given as feedback to training providers. All students and employers are invited to be part of the surveys and this information is based on the reported data and training records received by us.

    We receive data from training providers that receive government funding or through trainee and apprentice information.

    If you need to make a complaint about a training provider, see: Contract compliance complaints

    Not all accredited training delivered in Victoria is funded by us. Consumer complaints about other training may be registered with the Australian Government’s National Training Complaints Hotline:

    Background to the surveys

    In 2014, Victoria undertook a national trial survey of students and employers to measure training providers’ performance. This work collected data based on an agreed set of student and employer outcome measures.

    This trial survey has since become business-as-usual and is a key resource used by Victoria to manage the government subsidised market.

    Outcome measures

    Why outcome measures?

    1. To provide government with the evidence and insights to improve the quality of the training system across funding, regulation, and innovation.
    2. To enable training providers to identify specific opportunities for improving the quality of training and student experience offered by their organisation. The measures also provide key market insights for competitive positioning based on performance.
    3. To inform government and industry on the critical connection between skills, future jobs and growth of the economy.  They also demonstrate the performance and quality of Victoria’s training system required for national training benchmarks.

    Annually, there are two programs of work that aim to contact approximately 200,000 students and 100,000 employers to seek their feedback on the performance of the training and TAFE system.

    Further information

    For more information about professional development in the training and TAFE system, see the VET Development Centre

    Further updates about the project will be provided on this webpage as information becomes available. Training providers will be sent updates by mail or through the Skills Victoria Training System.

    For information overall project, email: