ICT Support, Services and Advice

From Term 1 2017, Victorian government and Catholic schools will use the new Victorian Curriculum F-10. Curriculum related information is currently being reviewed and may be subject to change.

For more information on the curriculum, see:
The Victorian Curriculum F–10 - VCAA

These services support the adoption and implementation of digital learning and information and communication technology (ICT) in Victorian government schools, and ensure students and teachers operate in a secure and reliable learning environment.

ICT support

For information on programs supporting schools, administrative systems support, ICT products and services, pricing schedule and networks, see: Information Technology

For information on the purchasing and pricing of desktop computers, notebook computers, interactive whiteboards, printers, scanners, file server, local area network products and leasing, see: ICT Products and Services Pricing Schedules

For schools designing and developing school-based ICT infrastructure to support improvement in learning outcomes, a suite of resources and tools are available For more information, see: School ICT Planning Process

The School Technology Architecture and Resources (eduSTAR) program provides schools with standardised models, patterns, management practice and tools in order to deliver an effective mix of educational software and tools to enable teachers and students to access and embrace digital learning. For more information, see: eduSTAR program

For information and further support on issues, such as privacy and consent, that schools should consider if they choose to use online services, see: Information Sheet - Online Services

School internet service

School leaders have the capacity and tools to manage the internet access of teachers and students at their school. Decisions should be made that enhance the learning and teaching experience for students and teachers. To access these tools, see: EduSTAR.ISP Principals have been provided with login details for their school.

The centralised internet service for schools is called eduSTAR.ISP (see School email “S582-2009 Centralised Internet Services for Schools”). iiNet has been selected as the central supplier for internet services to schools. The service provides:

  • school internet with online tools for each school to manage filtering and access
  • a hosting service for the school website
  • email with a 4GB mailbox capacity for each student including email virus and spam filters
  • capacity to retrieve deleted emails on request to iiNet.

For more information, see: Contact details

Filtering in schools

The internet service provided to schools is a filtered service. Each school has the ability to allow or block a website at the school level to support the provision of appropriate content. Filters are not fool proof and require both appropriate supervision and guidance by teachers and responsible behaviours by students.

To allow access to a site, schools must consider the quality and safety of the site and consider their Duty of Care to students. Sites must have sound educational value and must be delivered in a way that provides an appropriate level of supervision. For more information, see: Duty of Care

Social media and web 2.0 tools are valuable resources for schools. Learning to use these tools safely and responsibly is an essential part of the curriculum.

Default filter settings exclude many web 2.0 Communities and tools. Schools who wish to include those are able to do so once they consider the educational value and implications for safe school practice.

YouTube example

One site that is often being considered for inclusion is YouTube. Adding the YouTube URL allows all of the videos and functions of the site to be accessed and used. Schools who open access to YouTube must consider:

  • who they are providing that access to – teachers and/or students
  • how the school is going to use the tools – watch videos and/or upload their own content

Schools must assess and address the value, risks and implications for safe and responsible use of all sites. They may also choose to block sites which are not appropriate.

The following schools have allowed access to YouTube and created their own YouTube channels to share their students’ learning and school achievements with a global audience:

Managing school filters

It is recommended that:
  • principals approve an appropriate process to manage the sites being considered for inclusion. The team should include curriculum, technical and student representatives.
  • the inclusion of sites should be considered in view of their educational value and their potential to impact positively on student outcomes considered against potential risks. The sites structure will determine if it is possible to include a partial section of the site.
  • appropriate behaviours around expected student behaviours online should be explicit in school policies. See: Student Engagement Policy

Support Resources

Student email

The eduSTAR.ISP service provides student email accounts. These are generally required to allow students to join and manage many online tools and environments. An email address should provide no personal details about the student’s identity (as the school is already identified) . For example: phi001@myschool.vic.edu.au


The Edulist is the approved list of websites that are readily available within FUSE. For more information, see: FUSE​

To provide a highly controlled and protected environment for student safety, schools may wish to allow access to the Edulist sites only. To access the iiNet school internet management tools, see: EduSTAR.ISP

For more information, please contact: digital.learning@edumail.vic.gov.au