Additional Support for Individual Students

From Term 1 2017, Victorian government and Catholic schools will use the new Victorian Curriculum F-10. Curriculum related information is currently being reviewed and may be subject to change.

For more information on the curriculum, see:
The Victorian Curriculum F–10 - VCAA

Student Support Services

Student Support Services (SSS) assist children and young people facing a range of barriers to learning to achieve their educational and developmental potential through a range of strategies and by providing specialised support at individual, group, school and network levels. Student Support Services comprise a broad range of professionals including psychologists, guidance officers, speech pathologists, social workers and visiting teachers. Schools should use the Department's Student Support Services Guidelines to support local student support service delivery arrangements.

Student Online Cases System (SOCS)

The Student Online Case System (SOCS) assists principals and Student Support Services to support students by providing a data management system for all SSS cases, assessments and interventions. SOCS is an online application that provides:

  • a tool for managing individual SSS cases, from request and case preparation to service activity and case closure
  • information and data to support networks in developing SSS service priorities, assessing resource needs; monitoring service delivery; and assessing service outcomes.

For more information on SSS and SOCS, see: Student Support Services

Re-engagement programs

Re-engagement programs run outside mainstream school environments. They support children and young people who are disengaged or have been identified as at risk of disengaging from school. Re-engagement programs usually cater to a particular catchment area within a region, and are delivered by a school, sometimes in partnership with a community agency or registered training organisation. Examples include Community VCAL programs and Student Development Centres.

A re-engagement program is only an appropriate option for a student if:

  • school-based strategies to improve their engagement in the mainstream school setting have not been successful
  • a student is not enrolled in school and faces significant barriers to returning to a mainstream school environment.

When determining if a re-engagement program is a suitable option, the primary consideration must be the student’s educational and wellbeing needs.

For more information on re-engagement program policy, see: Re-engagement Programs

To find out about re-engagement programs in your region, contact the local School Focused Youth Service or your local Regional Office. For contact details, see: Regions

School Focused Youth Service

Schools and community organisations work together, through the School Focused Youth Service (SFYS), to support at risk young people who require prevention or early intervention strategies to assist their learning, development, health and wellbeing. For more information on the support that SFYS can provide, and to find the SFYS agency in your area, see: School Focused Youth Service


A referral to Child FIRST is the best way of connecting children, young people and their families to the services they need. School staff should make a referral to Child FIRST where school staff have concerns about a child’s wellbeing but do not believe the child is in need of protection. For contact details, see: Child and family information, referral and support teams

Other community agencies

Responding to the wellbeing needs of individual students is not the responsibility of schools alone. Other government and community-based agencies can provide specialist support to children and families around a range of individual and family needs. Schools may work directly with local agencies to establish arrangements for referral and collaboration.

Some organisations you may wish to consider include:

  • Berry Street works with, young people and families with complex needs on issues related to  violence, neglect, abuse, trauma and poverty. See: Berry Street
  • Anglicare works with families and communities and provides a range of services including emergency food and crisis accommodation, and builds capacity for sustainable living through programs like foster care, financial counselling, parent education and group work. See: Anglicare
  • Brotherhood of St Laurence works to alleviate and prevent poverty and can provide support to children, young people, adults and families. See: Brotherhood of St Laurence
  • Smith Family is a children's charity helping disadvantaged Australian children to get the most out of their education, so they can create better futures for themselves. See: Smith Family
  • Carers Victoria is an advocate for carers and young carers who provide care and support to family members and friends who have a disability, mental illness, chronic condition, terminal illness or who are frail and aged. Carers Victoria's Carers ID aims to improve awareness about carers and provides an easy referral process to link identified carers to support services.  See: Carers Victoria  and Carers ID​.

Schools requiring assistance in locating appropriate agencies may also contact their regional office or local council for advice.​