Technical Support for Schools

From Term 1 2017, Victorian government and Catholic schools will use the new Victorian Curriculum F-10. Curriculum related information is currently being reviewed and may be subject to change.

For more information on the curriculum, see:
The Victorian Curriculum F–10 - VCAA

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Technical support - eduSTAR.TSS

While schools retain responsibility for their overall technical support requirements, the Department assists schools to support their IT environment through the eduSTAR.TSS Program (Technical Support to Schools). The Program currently provides almost 900,000 support hours each year to Victorian Government schools . To achieve this, over 700 Specialist Technicians (STs) are engaged and managed by the Program to deliver scheduled, on-site support across the State.

Specialist Technicians assist their schools with the planning, implementation and support of ICT infrastructure and Department ICT initiatives. This includes, but is not limited to:

  • Core ICT infrastructure
  • Internet services
  • Collaborative learning environments

The Program also provides 8 Regional Service Delivery Managers (SDM) providing schools with a  single point of contact for all ICT related matters and management of Specialist Technician services. Regional SDMs are supported by three central SDMs based in the Treasury precinct in East Melbourne to facilitate any central escalations.

Specialist Technicians and Service Delivery Managers are sourced via two supplier panels which are established by a public tender process.

For more information on the current panel suppliers, please refer to:

For further information on the Technical Support to Schools Program, please email tss@edumail.vic.gov.au​​​