Frequently Asked Questions

From Term 1 2017, Victorian government and Catholic schools will use the new Victorian Curriculum F-10. Curriculum related information is currently being reviewed and may be subject to change.

For more information on the curriculum, see:
The Victorian Curriculum F–10 - VCAA

I have a complaint about school payments and charges. What do I need to know?

Under Victorian law, teaching of the standard curriculum must be free for all students in Victorian government schools, but parents can be asked to pay for certain items. The Department policy about parent payments may be useful in any discussions you have with school staff. For more information, see: Parent Payments in Victorian Government Schools

How should I raise a co​mplaint about bullying at my child's school?

The Department policy about bullying may be useful in any discussions you have with school staff. It includes definitions of bullying and how schools are expected to prevent bullying with their own initiatives. For more information, see: Bullying

I have a complaint about student management at my child's school. How can I find out more information?

The Department policy about student engagement includes information about detention, suspension and expulsion. It may be useful in any discussions you have with school staff. For more information, see: Student engagement

I have a complaint about the dress code and uniforms at my child's school. What do I need to know?

School councils have the authority to set dress codes for their students. All dress codes must meet human rights and anti-discrimination requirements, include an exemption process, consider health and safety and plan uniform supply arrangements. The Department policy about student dress codes includes information about how schools can implement and enforce dress codes. It may be useful in any discussions you have with school staff. For more information, see: Student dress code

I have a complaint about attendance and the hours that my child is required to spend at school. What can I do?

The Department policy about attendance may be useful in any discussions you have with school staff. It includes information about schooling being compulsory for children aged 6-17 unless an exemption has been granted. For more information, see: Attendance

I have a complaint about enrolment. What can I do?

The Department policy about enrolment includes information about how schools enrol eligible students, keep enrolment data and maintain their custodial role. It may be useful in any discussions you have with school staff. For more information, see: Enrolment

I have been unsuccessful in enrolling my child at my preferred Victorian government secondary school because I live outside the school zone. How can I make a complaint?

School zones are put in place by schools that need to restrict their enrolments to a defined area around the school to manage numbers. These zones are managed by the school and you should contact them directly to find out more. For more information, see: Restrictions and Boundaries