Complaints About Classroom Issues

From Term 1 2017, Victorian government and Catholic schools will use the new Victorian Curriculum F-10. Curriculum related information is currently being reviewed and may be subject to change.

For more information on the curriculum, see:
The Victorian Curriculum F–10 - VCAA

This page outlines the general steps involved in resolving classroom issues at your school.

The procedure at each school can differ and your principal may refer your complaint to another staff member who has responsibility for the specific area of your concern. For example, the assistant principal may be responsible for student management. To understand how your complaint would be handled, check your school's complaints policy and procedures.

At any time in the process you can have a support person to assist you, see: Using a Support Person

Classroom issues

  1. Be clear about the issues and the facts of your complaint, see: Before Making a Complaint
  2. Contact your child’s classroom teacher to discuss your concerns.
  3. Allow some time for your complaint to be considered.
  4. Discuss how the complaint can be resolved with the teacher.

If the issue is not resolved

Check your school's complaints policy and procedures. This will provide details of all the steps to follow including the next staff member you might discuss your complaint with.

If your issue has not been resolved by following your school's complaints procedures, see: Not Satisfied with the School's Response to Your Complaint?