Using a Support Person

​You can have a support person to assist you at any time in the complaint process.

A support person’s role may include:

  • assisting you to clarify the issues in the complaint
  • discussing difficulties you are experiencing in relation to the complaint
  • helping to develop a good working relationship between you and the school
  • assisting you to understand Department policy and guidelines and the resolution being proposed for the complaint.

Your support person can be a member of your family, a friend, a community member or a person provided through an appropriate support/advocacy agency. The support person in the parent complaint process does not receive a fee for service.

You should let the principal know if you want to include a support person when making a complaint and provide their name, contact details and relationship to you.