You can have a support person to assist you at any time in the complaint process.
A support person’s role may include:
- assisting you to clarify the issues in the complaint
- discussing difficulties you are experiencing in relation to the complaint
- helping to develop a good working relationship between you and the school
- assisting you to understand Department policy and guidelines and the resolution being proposed for the complaint.
Your support person can be a member of your family, a friend, a community member or a person provided through an appropriate support/advocacy agency. The support person in the parent complaint process does not receive a fee for service.
You should let the principal know if you want to include a support person when making a complaint and provide their name, contact details and relationship to you.