Technical Support to Schools Program

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About the Technical Support to Schools Program

While schools retain responsibility for their overall technical support, the Department assists schools to support their IT environment through the Technical Support to Schools Program (TSSP), formerly known as the Technicians in Schools initiative (TSI)

The Technical Support to Schools Program provides assistance for:

Routine and operational support, which includes local technical requirements such as maintaining desktop computers, printers and software and managing user accounts. This may complement the technical support presently in place in schools.

Specialist technical support involves skilled technicians servicing school networks specialist needs for services. Specialist technicians may also assist schools with other ICT requirements such as planning and implementation advice, staff professional development, purchasing advice and other duties requested by the school. Specialist technical support allocations are calculated on a base allocation per school, plus an amount based on student enrolments.

Network Administering Schools renumerate contractors and are chosen by Network Committees. The Network Administering Schools document lists the schools that provide this service for each network.