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Employee Assistance Program and Mediation Service

Employee Assistance Program including Manager Assist

The Employee Assistance Program (EAP) is a short term, solution focused and strictly confidential counselling service of up to four sessions for any personal or work related issue an employee may have. This program also provides a dedicated Manager Assist service to support principals and managers in leadership positions to access management support and coaching.

The service is provided by Converge International, an independent organisation experienced in delivering similar services in other workplaces. DEECD funds this service as part of its commitment to health, safety and wellbeing. Simply call Converge International directly on 1800 337 068 and make an appointment at a time and location that is suitable to you.

Any further enquiries regarding the EAP and other support services available to DEECD staff can be directed to the Employee Health Unit on 9637 2460.

Employee Assistance Program Flyer (PDF - 69Kb)  

EAP Posters and Wallet Cards

Employee Assistance Wallet Cards  (PDF - 453Kb)

Employee Assistance Postcards (PDF - 776Kb)

Employee Assistance Posters (PDF - 1.5Mb) 

Workplace Support Program

The Workplace Support Program offers a mechanism for principals and managers to address conflict or potential conflict between DEECD employees.

The conflict resolution mechanisms available through the Workplace Support Program include:

  • Mediation;
  • Case conferencing and facilitated meetings;
  • Conflict Coaching; and
  • Team conflict intervention.

To request the assistance of a trained facilitator and/or mediator principals and managers should call the service provider, resolutionsRTK, on 9529 6600.