Maternal and Child Health Line

 

The Maternal and Child Health (MCH) Line is a 24 hour, 7 day a week statewide telephone service available to Victorian families with children from birth to school age.

The service functions as an adjunct of the universal Maternal and Child Health Service and is fully funded by the Victorian Government.

Target group

The MCH Line is available to all Victorian families, with children from birth to school age.

The service is staffed by qualified maternal and child health nurses who provide information, support and guidance regarding child health, nutrition, breast feeding, maternal and family health and parenting. The service takes around 8,000 calls a month.

Operational hours and contact number

The Maternal & Child Health Line is available 24 hours a day, 7 days a week. 

The number is 13 22 29

Service linkages

All calls to the line are anonymous. For callers in need of ongoing support, the MCH Line nurse, with the callers consent, is able to make referrals to a range of other service as appropriate including the universal Maternal and Child Health Service.

Interpreters & Access for Deaf Callers

The service is able to connect Culturally and Linguistically Diverse families to female interpreters from the Translating Interpreter Service.

It is also available to hearing or speech impaired callers who have access to the National Relay Service (NRS).

For more Information about the service, contact the service administration on 9843 5426 or e-mail: mchline@edumail.vic.gov.au