Checkpoint 7.8 - Mobile-PDA

When the mobile page or application is not able to fulfill the user request, a comprehensible error message must be presented to the user. In addition to this, the user must be able to recover from the error, either by resubmitting the request or moving to another part of the site. One mechanism to do this is to have a Retry link as part of the error message.

Requirement

Error messages have a Retry link

Recommendation

Ensure that the Retry link is obvious in the body of the error message.

Checking Tool

Submit a form with invalid inform and verify that a Retry link is present in the error message.