National Quality Framework

Most early childhood education and care services are regulated under a scheme known as the National Quality Framework. Services must meet the requirements set out in the framework.

The framework covers any service providing or intending to provide education and care on a regular basis to children under the age of 13 years. This includes family day care services, long day care services, outside school hours care services and preschools (kindergartens).

Changes to the National Quality Framework begin 1 October 2017. Sections of this website are in the process of being updated. For information about the changes, see: Changes to the National Quality Framework

The regulations

For more information on the regulations, see:

Administering the framework in Victoria

In Victoria, responsibility for administering the National Quality Framework is shared between the Department of Education and Training (the Department) and the Australian Education and Care Quality Authority (ACECQA).

The Department is the regulatory authority for Victoria and is responsible for:

  • granting service and provider approvals
  • carrying out the quality assessment and rating process
  • ensuring education and care services meet the requirements of the National Law and National Regulations.

Authorised officers are located at the Department's regional offices. To view the relevant contact details, see:   

Register of Victorian education and care services

To view the register of Victorian education and care services, see: ACECQA website

National Quality Agenda Information Technology System (NQA ITS)

The National Quality Agenda Information Technology System allows providers to use a secure online portal to apply for approvals and submit notifications. To access the system, see: ACECQA

Immunisation - No jab, no play

More information about 'No jab, no play' is available on the Department of Health and Human Services website including:

​Reportable Conduct Scheme

The Reportable Conduct Scheme is administered by the Commission for Children and Young People (CCYP). They can be contacted by:

For more information, see: Commission for Children and Young People

Organisational Duty of Care

A new statutory duty of care has been created to ensure there is a clear legal duty placed on organisations to take reasonable steps to minimise the risk of child abuse perpetuated by organisational representatives. For more information, see:

Quality Assessment and Regulation contacts​​

Quality Assessment and Regulation Division
GPO Box 4367
Melbourne, Vic 3001
1300 307 415
email: licensed.childrens.services@edumail.vic.gov.au

North-W​estern Victoria Region

Loddon​​ Mallee Area

7-15 McLaren Street
Bendigo Vic 3550
(PO Box 442 Bendigo Vic 3550)
(03) 5440 3111
email: lmr.qar@edumail.vic.gov.au

Northern Metropo​​​litan Area

Level 9, 1 McNab Avenue
Footscray Vic 3011
(PO Box 2141, Footscray Vic 3011)
(03) 8397 0372
email: nmr.qar@edumail.vic.gov.au

South-E​​​​astern Victoria Region

Gippslan​​​d Area

Corner of Kirk and Haigh Streets
Moe Vic 3825
(PO Box 381 Moe Vic 3825) 
(03) 5127 0400
email: gippsland.qar@edumail.vic.gov.au

Southern Metropo​​litan Area

Level 6, 165 - 169 Thomas Street
Dandenong Vic 3175
(PO Box 5 Dandenong Vic 3175) 
(03) 8765 5787
email: smr.qar@edumail.vic.gov.au

North-East​​ern Victoria Region

Eastern Metropol​​itan Area

Level 3, 295 Springvale Road
Glen Waverley Vic 3150
1300 651 940
email: emr.qar@edumail.vic.gov.au

Hume Ar​​ea

150 Bridge Street East
Benalla Vic 3671
(PO Box 403 Benalla Vic 3671)
(03) 8392 9500
email: hume.qar@edumail.vic.gov.au

South-Wester​​n Victoria Region

Barwon Sou​​th West Area

5A Ryrie Street
Geelong Vic 3220
(PO Box 2086 Geelong Vic 3220)

email: bsw.qar@edumail.vic.gov.au

Western​​ Metropolitan Area

Level 9, 1 McNab Avenue
Footscray Vic 3011
(PO Box 2141, Footscray Vic 3011)
(03) 8397 0246
email: wmr.qar@edumail.vic.gov.au

Gram​​pians Area

109 Armstrong Street
North Ballarat Vic 3350
(03) 5337 8444
email: grampians.qar@edumail.vic.gov.au