Complaints Related to Early Childhood Services

​​​​​You may have​​ concerns regarding the safety, health or wellbeing of children, or the behaviours and practices of staff at an early childhood service and want to make a complaint.

When will we ​​investigate a complaint?

We will investigate a complaint that alleges: 

  • the safety, health or wellbeing of a child was compromised while being educated and cared for
  • the National Law, National Regulations or Children's Services Act has been contravened​.

For more information, see: Concerns About Your Child Care​

If you wish to make a complaint about an early childhood education and care service please contact your relevant regional office, see:

Complaints about the Quality Assessment and Regulation Division​

The Quality Assessment and Regulation Division (QARD) is committed to responding to all complaints. We have a clear process for handling complaints which is outlined in our Complaints Procedure Framework below.​

What can I make a complaint about?

  • a QARD staff member
  • your satisfaction with the action taken by QARD.

​How will my complaint be managed?

We will:

  • acknowledge your complaint
  • contact you if we require further information
  • aim to resolve your complaint promptly
  • provide you with a written response that is clear and informative
  • help you contact the right person if you are not satisfied with the outcome of your complaint.

How can I make a complaint?

Anyone wishing to provide feedback or make a complaint about a QARD staff member or their experience with QARD is encouraged to contact their QARD regional office in the first instance. To view the relevant contact details, see:

If your complaint cannot be resolved by your regional office please complete the Complaint Form below and send it to:

You can also telephone (03) 8392 5002. to discuss your complaint.

Resources

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