The Department provides funding so that eligible early childhood services are able to access telephone, video and on site interpreting services to support the delivery of services to children and families.
From 1 January 2014, the Victorian Interpreting and Translating Service (VITS) became the provider of interpreting services (including Auslan) for all government schools and Department funded services including early childhood services.
Interpreters can be booked through the VITS
on line booking facility or by calling 9280 1955
Booking online is the preferred option. Bookings should be made as early as possible. To book an interpreter through the online booking facility see:Victorian Interpreting and Translating Service
All early childhood services funded by the Department and who do not receive direct funding for language services are eligible to access interpreting services through VITS.
On-site interpreting services
The Department has a contract with VITS to provide on -site interpreting services provided by qualified and accredited interpreters.
This service is available free to government schools and early childhood services - delivered or funded by the Department. Guidelines for the use of interpreting services have been developed (see below).
VITS also provides a telephone interpreting service that is available 24 hours a day, seven days a week.
Telephone interpreting may not be appropriate in some circumstances or if an interview is likely to be longer than 60 minutes.
For instructions on using the telephone interpreting service or a list of interpreting phone numbers, see the VITS information kits. Alternatively, call VITS on 03 9280 1955 for more information.
VITS can also offer video interpreting services.
Guidelines for using interpreting services
Interpreting services are available free to early childhood services if they fall within the established guidelines.
VITS has been contracted by the Department to provide interpreting services until the end of 2018.
For more information about VITS see:
To view an online version of the VITS' welcome kit, see:
Victorian Government policy and procedures
Improving the Use of Translating and Interpreting Services – A Guide to Victorian Government Policy and Procedures is published by the
Victorian Office of Multicultural Affairs and Citizenship (OMAC).
This guide sets out the Government's position: people who cannot speak English need to be able to access professional interpreting and translating services where significant life decisions are concerned, and where essential information is being communicated.
The Guide provides direction to Departments and agencies on the use of interpreters and translators, and offers practical advice on obtaining high quality language services.
Improving the Use of Translating and Interpreting Services: A Guide to Victorian Government Policy and Procedures has been divided into sections for ease of downloading. To access these sections, see:
For more information about accessing interpreter services, contact Dijana Krstevski
Ph: (03) 9651 3379