Concerns about your child care

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Report concerns about your child care

Complaints against early childhood services (child care)

If you are concerned that the health, safety and wellbeing of children may have been compromised, or if you believe the relevant legislation has been contravened at an early childhood service, you should make a complaint to the Quality Assessment and Regulation Division (QARD) at the relevant regional office of the Department. To find your nearest office, see:

Contact

The Quality and Assessment and Regulation Division

The Quality Assessment and Regulation Division (QARD) is responsible for ensuring that approved providers safeguard the safety, health and wellbeing of children in kindergarten, long day care, family day care and outside school hours care.

National Quality Framework

These services operate under the National Quality Framework (NQF) and must meet the requirements of the Education and Care National Law Act 2010 (National Law) and the Education and Care Services National Regulations 2011 (National Regulations).

Victorian Children's Services

QARD also regulates other services which continue to operate under the Children’s Services Act 1996​, mostly offering occasional care. Services operating under the Victorian Children’s Services Act 1996 must meet the requirements of the Children’s Services Act 1996 (Children’s Services Act) and the Children’s Services Regulations 2009.

The legislation aims to ensure that your child is safe when they are educated and cared for, and that their developmental needs and interests are met. 

Enforcement actions

The Department publishes details of enforcement actions such as imposition conditions, cancellation of service or provider approval, issuing a compliance notice or prosecutions on the Quality Assessment and Regulation (QARD) section of the Department’s website.   

Complaints against QARD officers

Anyone wishing to provide feedback or make a complaint about a QARD staff member or their experience with QARD is encouraged to contact their QARD regional office in the first instance. For more information and to view the relevant contact details see: