Enable or Disable a Student’s eduPass Account 
Welcome to the eduPass e-learning course Enable or Disable a Student’s eduPass Account. 

In this module you will learn how to Enable and Disable a Student’s eduPass account. If a student was to have a disabled account they would not have acccess to the various DET (the Department) systems that their username and password provides.

Slide 1
Disabling a student’s account

To access eduPass, navigate to https://edupass.education.vic.gov.au/UserPortal and log in with your department username and password.

Sometimes it may be necessary to disable a student’s eduPass account; this could be for any number of reasons including a disciplinary reason or a parent request. You can temporarily disable a student’s eduPass account and re-enable it at a later date. The account will remain disabled until it is re-enabled again.

Click on the Disable a Student Account link.   

Slide 2

In this example, we will disable the eduPass account of student, Simon Smith. 

Click on the Manually-managed Members tab. 

Slide 3

Click on the Browse icon for Members to Add.  

Slide 4

Type Smith in the Search for field and then click on the Search button.  

Slide 5

A list of all students with the name Smith or any part of that word is displayed.

Select Simon Smith.  

Slide 6

Click on the OK button.  

Slide 7

Click on the OK button.  

Slide 8

Click on the Submit button.  

Slide 9

Simon’s access has been disabled. You can confirm the request has been processed by clicking on the See requests I’ve made link on the Home Page, which allows you to review your historical requests.

Click on the See requests I’ve made heading link.  

Slide 10

You can also confirm Simon’s account status by clicking on All Active Students in the left hand menu and searching for Simon. You will see his status is showing as disabled.

Click on All Active Students in the left hand menu.   

Slide 11

Type Simon in the Search for field and then click on the Search button.    

Slide 12

Simon now has ‘Yes’ against his name in the Disabled column.

Slide 13
Enabling a student’s account

You can re-enable a student’s account using a similar process.

Click on the Enable a Student Account link.   

Slide 14

Click on the Manually-managed Members tab.  

Slide 15

Click on the Browse icon for Members to Add.  

Slide 16

Type Smith in the Search for field and then click on the Search button.  

Slide 17

Simon’s access is shown as ‘Yes’ in the Disabled column.

Select Simon Smith. 

Slide 18

Click on the OK button.  

Slide 19

Click on the OK button.  

Slide 20

Click on the Submit button.  

Slide 21

Simon’s account has been re-enabled.

You can confirm his account has been enabled from your Home page. You can either confirm your request by clicking on the See requests I’ve made link, or you can search for Simon’s record and check the status of the disabled column (yes or no).

Slide 22

Congratulations! You have completed this module.

In this module you have learnt how to both disable and enable a student’s account. You have also learnt how to confirm status (enabled or disabled) of a student’s eduPass account.

If you require further help, raise a service request with the Service Desk via the IT Service Gateway on http://servicedesk.education.vic.gov.au