Reset a Student’s eduPass Password 
Welcome to the eduPass e-learning course Reset a Student’s eduPass Password. 

In this module you will learn how to Reset a Student’s eduPass Password. This action will generate a temporary password letter for the student; the temporary password has   to be changed within 10 days to activate the account. If the password is not changed the temporary password expires.

Note: If the student is in Year 3 or above, you may want to confirm that they have tried using their secret questions and answers to reset their password before taking this action.

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Reset a Student’s eduPass Password

To access eduPass, navigate to https://edupass.education.vic.gov.au/UserPortal and log in with your department username and password.

In this example, you will reset eduPass passwords for a number of students who have forgotten their password and, being in Year 3 or above, are unable to use their self- service password reset PIN and/or secret questions and answers because they have forgotten them.

Click on the Student Password Resets link. 

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Click on the New button. 

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You should enter a description for each request you generate.

In this example, you are processing password resets for several students.

Click in the Description field. 

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Type Password Resets in the field and then click on the Browse icon for Selected Students. 

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Now you can select the students. In this example, you wish to display all students in school 9810.

The Search for field is active.

Type 9810 into the field and then click on the Search button. 

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The first student you need to select is Beaulah Dealer. You can select an individual student by clicking in the check box beside their name.

Select Beaulah. 

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In this example, we have selected the remaining two students, Bobby Zammit and Chris Grech for you.

Click on the OK button. 

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 All the students selected in the previous step are now included in Selected Students.

Notice that the Send as Single PDF check box is selected by default. This means that you will receive an email with a PDF attached that includes all the password reset letters from this request. If the option is unchecked you will receive a separate email for each student.

Click on the Next button.

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Click on the Submit button. 

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After submitting you will see the request now appears on this screen. Notice the status – the request is currently being processed. 

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After a moment, if you refresh this page you will notice that the request has been completed. 

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The password reset letters will be sent to your email account in a single PDF for printing and issuing to the students. 

You can view the status of a request by clicking on the link in the Display Name column.

Click on the eduPass Password Reset link. 

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Notice the details of the request are displayed.

You should always check the details in case any students have failed to have a password reset letter generated.

Click on the OK button. 

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Tips

Some tips for you to remember:

•	eduPass Temporary Password Reset Letters are always sent to the eduMail email account of the individual who performs the action in eduPass; it is not sent to the student’s account directly.
•	Resetting a student’s password generates a temporary password that will expire within 10 days. Please be sure to remind the student of this expiry period as a new letter will be required if the password is not changed within the 10 day period.
•	Resetting a student’s password generates a temporary password reset letter and a Year 3-12 student will have to reset their pin and secret questions.
•	You may want to remind the older students to make every effort to remember their secret questions and answers, and four digit PIN when they set them up this time.

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Congratulations! You have completed this module.

In this module you learnt to Reset a Student’s eduPass Password. This action generated an eduPass Temporary Password Reset Letter for the student containing a temporary password which must be changed within 10 days.

If you require further help, log a service request with the Service Desk via the IT Service Gateway on http://servicedesk.education.vic.gov.au