Problems logging in

I don't have a username or password

To get a username and password your school needs to be registered. Once they have registered they can then register you.

To check if your school is registered see:

I have forgotten my username and password

If you have forgotten your username and password, ask your teacher or a Challenge coordinator in your school.

I get an error message: 'Please check your username and password'

This message means that the system is not recognising the combination of username and password you have entered. Check you have correctly spelt both your username and password.

If you are still having difficulty, ask your teacher or a Challenge coordinator in your school to confirm your username and password details.

I get an error message: 'Student details cannot be found'

This message means the site is experiencing technical issues which are stopping students from logging into their accounts. Wait and try to log in later. You can also contact Challenge staff to let them know that this message is appearing.

I enter my login details and the screen refreshes with the login box empty

If you have entered the correct username and password and the screen refreshes with the login box empty, you may need to try accessing the Premiers' Reading Challenge website using Mozilla Firefox as the web browser.