Support for teachers and coordinators

Contacting the Reading Challenge

Coordinators are encouraged to read the following documents in full before requesting individual assistance. 

Wherever possible these requests should be made by email. Requests to the email address are usually responded to on the same or next business day.

Reporting technical issues

Before reporting difficulties as technical issues, users are requested to familiarise themselves with the online system and to check with local technicians that settings or firewalls are not preventing access.

Technical issues with the online system should be reported to:

Emails should specify the action or task being attempted and the problem experienced. Details of any error message received should also be included.

What do I do with the paper records and consent forms?

Paper records and consent forms should be retained by the school for their records. Completion and verification of online records by the coordinator provides the information required by the Department. No paper records are to be sent to the Department.