Technical Support
For parents
For step-by-step instructions, video tutorials and troubleshooting tips on how to register, set up your Ultranet Household, manage your account and use the Ultranet, see: The Ultranet: An interactive guide for parents
Logging into the Ultranet
If you are having difficulties logging into the Ultranet, it could be for one of the following reasons (click to view more information):
- Account not registered
- Account not activated
- Username not recognised
- Incorrect password
- Account locked
- Password expired
- Account not linked to a school
For students
For videos and fast cards on how to register for the Ultranet and manage your account, see: Student resources
For help using the Ultranet, see: The Ultranet – A Guide for Students
You can find more resources, including video tutorials and how-to guides, on the Ultranet Support Site: log into the Ultranet, go to 'Utilities' in the navigation bar at the bottom of the screen, then click on 'Support Site'.
Logging into the Ultranet
If you are having difficulties logging into the Ultranet, it could be for one of the following reasons (click to view more information):
- Account not registered
- Username not recognised
- Incorrect password
- Account locked
- Password expired
- Account not linked to a school
For teachers
For a video tutorial on how to register, see: Registration – Staff with eduMail accounts
For help using the Ultranet, visit ‘The Ultranet: An interactive guide for teachers’ and other resources on the Ultranet Support Site: go to 'Utilities' in the navigation bar at the bottom of the screen, then click 'Support Site'.
If you are having any difficulties registering or logging into the Ultranet, or need to support other users (e.g. students and parents), see: Ultranet school troubleshooting guide (secure access)
Logging into the Ultranet
If you are having difficulties logging into the Ultranet, it could be for one of the following reasons (click to view more information):
For casual staff and visitors
For videos and fast cards on how to register for the Ultranet and manage your account, see: Casual staff and school visitor resources
For help using the Ultranet, visit ‘The Ultranet: An interactive guide for teachers’ and other resources on the Ultranet Support Site: go to 'Utilities' in the navigation bar at the bottom of the screen, then click 'Support Site’.
Logging into the Ultranet
If you are having difficulties logging into the Ultranet, it could be for one of the following reasons (click to view more information):
- Account not registered
- Account not activated
- Username not recognised
- Incorrect password
- Account locked
- Password expired
- Account not linked to a school
Ultranet Helpdesk
Note that it takes a few minutes for the Ultranet to recognise new user details after registration, but sometimes this may take up to 24 hours. If you are still unable to log in, contact the Helpdesk on the details below.
Once you have successfully registered, you can contact the Ultranet Helpdesk if:
- you can’t log into the Ultranet
- you experience any technical or system faults while using the Ultranet.
You can log a query by emailing: ultranet.helpdesk@csg.com.au
The Helpdesk is available during the following hours:
- Monday to Friday: 8:00am to 8:00pm
- Saturday to Sunday: 10:00am to 5:00pm
Transmission of any information will comply with privacy requirements.